Artificial Intelligence

• Develop and lead a scalable community of practice to accelerate safe and distributed adoption of agentic capabilities across the organization
• Manage governance forums, solution portfolios, and enforce Responsible AI policies including explainability, transparency, and controls against Zombie/Shadow AI
• Champion GenAI and agentic literacy through education, frameworks, and cultural transformation initiatives across business and technical teams
• Oversee agentic model lifecycles, conducting use case tiering, autonomy-permission mapping, and defining guardrails for responsible deployment
• Identify and shape high-impact opportunities for agent-driven automation and personalization across customer and employee journeys
• Define agent goals, tool access, collaboration patterns, memory, and reasoning behaviors for both single and multi-agent ecosystems
• Design and implement autonomous workflows using platforms like LangChain, OpenAI Assistants, or CrewAI
• Partner with governance and data teams to ensure security, compliance, and continuous improvement through agent monitoring, user feedback, and human-in-the-loop mechanisms

AI Delivery Manager

Director, Artificial Intelligence Strategy

Head of AI – Services & Care

Applied AI Inference Engineer

Software and AI Intern

Generative AI Monitoring Analyst, Compliance & Control