Senior Manager, Compliance
Acorns
Vendor Compliance Specialist
Construtora Triunfo
full-time
Posted on:
Location Type: Remote
Location: Remote • Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $23 - $29 per hour
Job Level
Mid-LevelSenior
About the role
- Review customer deductions and thoroughly research and analyze why the deductions occurred within SLA.
- Dispute invalid chargebacks with customers within SLA by compiling documentation and explaining why the charge is not valid.
- Provide chargeback root cause analysis and trends to Compliance Analyst and Leadership.
- Issue credit memos for valid chargebacks within SLA.
- Partner with multi-functional teams such as, Distribution Centers, Customer Services, Compliance Analyst and Managers as needed to correct ongoing issues and implement best practices.
- Review requirements & verify needed exemptions on existing accounts and ensure that needed processes are in place.
- Create and maintain relationships with priority customers through remote and on-site engagement.
Requirements
- 3 years of related experience
- High school diploma or equivalent education; Associate degree preferred
- High level of proficiency in Microsoft Office software
- Analytical and logical thinking
- Action-oriented
- High attention to detail
- Collaborates and communicates effectively
- Demonstrated ability to make quality decisions and be decisive.
Benefits
- Detailed information on your benefits will be provided during the hiring process.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
chargeback analysisroot cause analysisdocumentation compilationSLA managementexemption verification
Soft skills
analytical thinkinglogical thinkingattention to detailcollaborationeffective communicationdecisivenessaction-oriented
Certifications
high school diplomaassociate degree
