Construmarket

Customer Success Manager

• Apoiar no atendimento de 1º nível aos usuários, utilizando as ferramentas disponíveis, com o objetivo de esclarecer dúvidas básicas sobre o uso dos recursos tecnológicos, sempre com acompanhamento da equipe responsável.
• Auxiliar na abertura e no acompanhamento de chamados internos junto à área de Tecnologia, contribuindo para o registro e encaminhamento de bugs e solicitações.
• Dar suporte nas atividades de instalação, manutenção e apoio ao uso de softwares homologados pela área de TI, conforme orientações e procedimentos pré-estabelecidos.
• Apoiar a administração de acessos e recursos de usuários, utilizando o sistema de inventário/help desk, sempre sob supervisão e seguindo as diretrizes da equipe.

Estagiário de Suporte - Customer Success, Facilities e Manutenção

Analyst

• Conduct requirement gathering and detail new features, translating user and business needs into clear specifications;
• Manage the squad backlog, actively participating in demand and queue planning and helping to remove impediments;
• Participate in and lead Discovery initiatives (such as user interviews and competitor analysis);
• Be responsible for specification and refinement of deliverables, ensuring clarity on the "what" and the "why" for the team;
• Facilitate and actively participate in ceremonies, acting as the main bridge between product vision, the business and the squad;
• Ensure quality and delivery of real value from requests, validating that features solve the end user's problem;
• Support the definition of success metrics for new features and monitor post-launch data to identify improvement opportunities;
• Collaborate on launch communications, preparing materials and helping to train internal teams on new features;
• Serve as a point of contact for stakeholders (CS, Sales, Marketing), aligning expectations and collecting continuous feedback;
• Research and propose the adoption of new tools and process optimizations to increase team efficiency;
• Support the adoption of new tools and the application of AI for productivity, both within the product team and across platforms.

Junior Product Analyst – Projects and Construction

Software Engineer

• Gather and document the requirements necessary to carry out the project.
• Analyze and specify corrective and preventive software solutions to meet the needs of internal and external projects.
• Develop and modify programs, modules, and systems.
• Analyze, fix, validate, and propose changes to database schemas, manage versioning, and evaluate performance of client installations when applicable.
• Diagnose and analyze issues, identify technical solutions, and develop software fixes to resolve identified problems.
• Set up and configure real and virtual test environments for validation, deployment, and acceptance across multiple operating systems.
• Document product development processes and maintain confidentiality.
• Design and develop software aimed at creating scalable and maintainable systems.
• Provide technical support to the implementation team, guiding and clarifying questions regarding project functionality.
• Analyze functional and non-functional requirements with internal and external stakeholders to develop integrated system tools.
• Create and execute system tests to ensure the quality and correct functioning of the tool.
• Define the project activity schedule together with the coordinator.
• Identify opportunities to improve features and functionality.
• Stay up to date with technological innovations and market trends.

Estagiário de Suporte - Customer Success, Facilities e Manutenção

Junior Product Analyst – Projects and Construction

Mid-Level Developer