Partner Success Manager
Constructor
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the dedicated technical point of contact for assigned partners, fostering strong, trusting relationships.
- Participate in regular business planning and performance review meetings (QBRs) in collaboration with regional partner managers to track progress against joint enablement and certification goals related to Constructor's product suite.
- Design and lead scalable onboarding, certification, and enablement programs for partners to ensure they can independently sell, implement, and support Constructor products, including our search, recommendations, and personalization solutions.
- Drive partner proficiency by ensuring they complete required Constructor certifications and access necessary training.
- Coordinate product updates, implementation methodology workshops, and technical deep dives with internal Constructor experts.
- Proactively support the pre- and post-sale process with partners, assisting with technical design of Constructor implementations, demo support, project scoping, and project plan reviews to ensure successful deployment of Constructor's platform.
- Support partner practice development through stages of partner maturity, focusing on building expertise in Constructor's technology.
- Establish regular success reviews, performance tracking, and strategic check-ins to optimize partner engagement and performance.
- Ensure partners adhere to Constructor's program guidelines and compliance requirements.
- Facilitate smooth internal processes for training, certification, and practice development within the Constructor partner ecosystem.
- Act as the voice of the partner internally, collecting feedback on Constructor product features, implementation challenges, and program structure to inform the product roadmap and partner strategy.
Requirements
- 3+ years of technical, hands-on experience in e-commerce, product search/discovery, ideally with a focus on AI-powered solutions.
- Proven track record of managing and delivering implementations jointly with partners, particularly in deploying complex SaaS platforms like Constructor.
- Strong understanding of SI/Agency models and partner programs in enterprise SaaS environments, with a focus on driving mutual success.
- Excellent communication, presentation, and interpersonal skills, with the ability to influence stakeholders at all levels, both internally at Constructor and within partner organizations.
- Strong organizational skills and aptitude for building for scale - identifying patterns and creating processes and frameworks to streamline partner-led implementations of Constructor's platform.
- Technical and implementation experience with Constructor or a similar AI-powered product discovery platform with high levels of partner engagement.
- Prior experience in the e-commerce domain, specifically with understanding the challenges and opportunities in online retail.
- Ability to travel occasionally (up to 25%) for partner meetings and events, representing Constructor.
- Highly organized, autonomous, and comfortable working in a fast-paced, high-growth environment like Constructor.
Benefits
- Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year
- A competitive compensation package including stock options
- Fully remote team - choose where you live
- Work from home stipend! We want you to have the resources you need to set up your home office
- Apple laptops provided for new employees
- Training and development budget for every employee, refreshed each year
- Maternity & Paternity leave for qualified employees
- Work with smart people who will help you grow and make a meaningful impact
- Company sponsored US health coverage (100% paid for employee).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
e-commerceproduct searchAI-powered solutionsSaaS platformsimplementationtechnical designproject scopingtrainingcertificationpartner enablement
Soft skills
communicationpresentationinterpersonal skillsinfluenceorganizational skillsautonomyrelationship buildingstrategic thinkingproblem-solvingadaptability