VIP IT Support Analyst

CONSTRUCT

Senior IT support Analyst managing technology for executives and their families across multiple locations. Maintaining cybersecurity measures and providing support for high-value individuals across EMEA and Singapore.

Posted 4/21/2026full-timeRemote • 🇪🇺 Anywhere in EuropeMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cyber SecurityFirewallsiOSMacOSSwitching

About the role

Key responsibilities & impact

Maintain seamless, continuously validated technology environments across all locations: laptops, tablets, mobile devices, monitors, AV equipment, and Zoom Rooms. Deliver expert support for Microsoft 365, Teams, Zoom, Windows, macOS, and mobile devices.
Design, deploy, and manage multi-site network infrastructure including LAN/WAN, managed switches, Wi-Fi, firewalls, and network segmentation.
Configure and support satellite connectivity (Starlink) for maritime and remote locations.
Manage physical security technology: CCTV, IP cameras, NVR systems, and access control across all managed properties.
Provide on-demand support to executive family members on personal devices and home office setups.
Handle physical setup and installation of technology equipment at residences and ensure fully operational, secure technology setups during business travel — including hotels, vehicles, and yachts.
Manage all IT assets across locations: device inventories, software licenses, and subscriptions, with proactive refresh cycles.
Implement and maintain cybersecurity controls appropriate to high-value individuals: endpoint protection, MDM, firewall configuration, anti-malware, and secure VPN.
Conduct proactive testing of all equipment and conferencing systems ahead of meetings and events.
Maintain current documentation of system configurations, operational procedures, and issue resolutions across all locations.
Be available on-call for urgent support outside business hours under a structured on-call arrangement.

Requirements

What you’ll need

Proven experience providing direct IT support to C-suite or VIP principals with personal accountability for their technology environment.
Hands-on network engineering competency: routing, switching, Wi-Fi, firewall management, VPN, and multi-site WAN.
Proficiency in Windows, macOS, iOS, Microsoft 365, and Zoom. Ability to quickly learn new technologies and software stacks.
Practical experience with Starlink or equivalent satellite connectivity platforms.
Familiarity with physical security systems: IP CCTV, NVR/DVR, and access control.
Solid understanding of endpoint security, backup, and recovery in high-value individual contexts.
Ability to own technical problems end-to-end without reliance on external vendors for routine issues.
Fluency in English required; German, Russian, or Turkish is an advantage.
Demonstrated discretion and professionalism in confidential personal and executive environments.

Benefits

Comp & perks

Frequent international travel required, including on short notice; valid passport mandatory.
Must pass comprehensive background screening as a condition of employment — including criminal record check and professional references — conducted in accordance with applicable law.
Five-year contract with renewal options.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

network infrastructureLANWANroutingswitchingfirewall managementVPNendpoint protectionMDManti-malware

Soft Skills

discretionprofessionalismaccountabilityproblem-solvingcommunicationadaptabilitycustomer serviceattention to detailtime managementconfidentiality