Customer Support

• Help operate our customer enquiry platform to resolve and triage customer requests
• Manage email, digital chat and phone-based customer interactions
• Deep dive into complex issues to find the best solution for our customers
• Maintain multiple customer interactions while actively working to resolve cases
• Efficiently progress payment related disputes, recalls, chargebacks and indemnities
• Work closely with Product and Software Engineers to improve automation and the use of AI on the platform

Customer Service Specialist

Customer Service Specialist

Part-Time Customer Experience Associate

Client Support Specialist

Customer Support Manager