Principal Product Manager – Agent-First

Constant Contact

Lead product for AI-native customer-facing experience at Constant Contact. Focused on building trust and quality in AI applications for small business.

Posted 6/5/2026full-timeRemote • 🇨🇦 CanadaLead💰 $159,500 - $191,400 per yearWebsite

About the role

Key responsibilities & impact

Own the customer-facing AI experience end-to-end.
Make the AI feel trustworthy.
Pick the right leading indicators.
Partner across product surfaces.
Be opinionated about AI UX.
Use AI to build, not just to ship.
Get out of the building.
Communicate up and across.

Requirements

What you’ll need

8+ years in product
SaaS experience required; SMB experience strongly preferred
Genuinely AI-fluent
Direct experience building agentic systems
Sharp on AI UX
Metrics-driven without being metric-blind
Customer-obsessed about SMB owners specifically
Bias toward action
Direct communicator

Benefits

Comp & perks

Health and welfare benefits
Paid leave
Generous paid time off policy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI experienceagentic systemsAI UXmetrics-driven

Soft Skills

customer-obsesseddirect communicatorbias toward actionopinionatedpartnership