Consort Group

Helpdesk Technician

Consort Group

full-time

Posted on:

Location Type: Hybrid

Location: Castres • France

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Salary

💰 €22,000 - €23,000 per year

About the role

  • First-level call handling
  • Incident management
  • Handling requests and rigorous administrative follow-up
  • Remote support (remote control/takeover)
  • Contribute to continuous improvement and the enrichment of the knowledge base
  • Achieve contractual performance indicators (KPIs)
  • Follow the established request-handling methodology

Requirements

  • Degree in IT or computer science
  • Initial experience as a Support Technician (junior candidates accepted)
  • Proficiency with Windows 11
  • Basic networking knowledge
Benefits
  • Health insurance
  • Meal vouchers / restaurant card
  • Employee social committee (CSE) activities
  • Supplementary insurance (income protection)
  • Ongoing training opportunities
  • Culture of feedback and meaningful projects
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
incident managementremote supportWindows 11basic networking knowledge
Soft Skills
administrative follow-upcontinuous improvementcommunication
Certifications
degree in ITdegree in computer science