Consensus

Associate Customer Success Manager

Consensus

full-time

Posted on:

Location Type: Remote

Location: Philippines

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Drive retention and growth within the down-market business segment
  • Provide insights to customers to ensure proper Adoption & ROI (Consultative Approach)
  • Proactively contact struggling customers to provide guidance/best practices
  • Comfortable training/presenting to large teams
  • Ability to proactively understand customer needs and respond accordingly
  • Successfully manage and overcome customer objections
  • Help monitor and respond to customer requests through Chat
  • Consistently log activities as well as update/maintain account info in CRM
  • Create necessary training materials specific to your customer’s needs
  • Can work remotely (long-term) and self-manage

Requirements

  • BA/BS Preferred
  • Excellent level of accuracy and attention to detail
  • Outstanding communication skills - through chat, email, phone, and in-person
  • Comfortable articulating software and engaging with executives (VP and C-Level Execs)
  • An understanding of the different sales roles/positions within an organization
  • Experience working with cross-functional teams (Sales, Product, Marketing)
  • Driven, self-motivated, enthusiastic and have a “can-do” attitude
  • Access to a quiet and enclosed working environment with a fast internet connection
Benefits
  • Benefit from a generous employer contribution towards health insurance, with a variety of plans that include dental and vision coverage.
  • Enjoy employer contributions to your HSA, and take advantage of HSA/FSA programs to maximize your tax savings.
  • Secure your future with our 401(k) plan featuring company-matching contributions.
  • We offer paid parental leave, so you can prioritize what matters most—your family.
  • Enjoy unlimited PTO and 12 company holidays to recharge and refresh.
  • Celebrate your birthday with a day off, and enjoy Flex Fridays, where every third Friday of the month is yours to unwind.
  • Work in a flexible, remote environment that suits your lifestyle, with a top-tier WFH setup provided when you join.
  • Participate in our professional development program to expand your skills and advance your career.
  • Make a difference in your community with two paid volunteer days each year at a charity of your choice.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer retentionconsultative approachtrainingpresentationcustomer needs assessmentobjection handlingattention to detailcommunicationself-motivationenthusiasm
Certifications
BABS