conSALT Personalmanagement GmbH

Customer Success Manager, German-speaking

conSALT Personalmanagement GmbH

full-time

Posted on:

Location Type: Remote

Location: Portugal

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Tech Stack

SQL

About the role

  • End-to-end customer ownership: You will be responsible for onboarding, forecast delivery, adoption, and renewal readiness for your DACH customers.
  • Lead forecast discussions: You translate models into clear language by explaining what happens, why it happens, and what actions to take.
  • Moderate customer calls: You lead meetings in German and English, set agendas, drive decisions, and create clarity.
  • Represent the customer internally: You ensure customer needs and challenges are clearly communicated to Product, Data Science, and Engineering teams.
  • Ensure and communicate quality: You review forecasts, prepare executive briefs, and identify edge cases early.
  • Make success measurable: Together with customers, you define KPIs, target states, and measurable implementation outcomes.

Requirements

  • Language skills: Fluent German and strong English proficiency.
  • 3+ years of experience: Whether in Customer Success, Consulting, RevOps, or Analytics, you have experience in direct customer interaction.
  • Ability to explain forecast logic: You don’t need to be a Data Scientist, but you can explain concepts such as uncertainty and why outcomes occur.
  • Stakeholder management: You keep decision makers and operational teams aligned and ensure continuous progress.
  • Right mindset: A strong mix of analytical curiosity, empathy, and clear communication.
  • Nice to have — Industry or supply chain background: Experience with complex technical B2B products is a strong advantage.
  • Initial experience with forecasting products or analytics tools: You have worked with dashboards, BI tools, Excel, or Sheets before.
  • SQL or BI skills are a plus: Not required, but helpful for deeper analysis.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
forecastinganalyticsKPI definitiondata analysisSQLbusiness intelligenceExcelGoogle Sheets
Soft Skills
customer ownershipstakeholder managementanalytical curiosityempathyclear communication