Business Operations, Working Student

CONROO

Working student improving AI-powered customer support for CONROO’s autonomous logistics infrastructure. Analyzing tickets, automating workflows, and translating customer insights into product improvements.

Posted 8/14/2026part-timeMunich • 🇩🇪 GermanyEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong capabilities in customer support process improvement, data analysis, and the implementation of AI and automation tools to enhance efficiency. Proficient in creating structured documentation and collaborating with cross-functional teams to drive product enhancements based on customer insights.

Highest-signal resume keywords

Customer Support Process ImprovementData Analysis and Insights TranslationAI Tools and Smart Systems UtilizationFluent in German and EnglishClient-Facing Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProcess ImprovementTroubleshootingDocumentation CreationWorkflow DesignCustomer Inquiry ResponseIssue EscalationPattern DetectionAutomation ImplementationHelp Center Management

Soft Skills

Stakeholder CommunicationCollaborationProblem-Solving

Tools & Technologies

AI ToolsSupport PlatformsAutomation Tools

Industry Keywords

Customer SupportLogisticsProduct ImprovementClient-Facing Role

About the role

Key responsibilities & impact

Run and improve customer support processes by identifying bottlenecks and inefficiencies
Respond to customer inquiries via email, chat, and support platforms
Assist customers with product usage, troubleshooting, and account questions
Escalate complex issues to Product, Engineering, and Sales teams
Capture and document recurring issues and customer feedback
Improve and update Help Center and FAQ articles
Create and maintain structured internal documentation
Analyze support tickets to detect patterns and root causes
Identify repetitive tasks suitable for automation, AI, or smart systems
Help design and implement workflows using AI and automation tools
Collaborate with Product and Engineering to translate customer insights into product improvements
Help build a 24/7/365, AI-powered customer support experience for terminals, depots, and the trucking community

Requirements

What you’ll need

Currently pursuing a Bachelor's or Master's degree in Business, Management, Logistics, or a related field
Experience in a client-facing role
Comfortable communicating with stakeholders
Hands-on experience analyzing data and translating insights into actionable improvement recommendations
Active use of AI tools and smart systems to improve efficiency, productivity, quality, and speed
Based in Munich
Able to work from the office at least two days per week
Fluent in both German and English

Benefits

Comp & perks

Structured, hands-on onboarding process during the first six months
Onboarding sessions with hiring manager, COO, CEO, HR, and Product Owner
Buddy system during the first two months
Clear goals for the first 1, 3, and 5 months
Clear documentation, structured to-do list, and role-specific materials
Workation: up to 30 days working remotely from a different location
Two annual team getaways
Multiple office locations in Munich, Nuremberg, Hamburg, or Duisburg
Employee discount portal with deals across tech, travel, fashion, home, and more
Monthly S.H.A.R.E. knowledge-sharing sessions
Support for courses, workshops, or other training opportunities
International and diverse team environment