Senior Service Delivery Manager – Software Publisher Services

Connor

Senior Manager building delivery infrastructure for software compliance advisory. Driving operational governance and quality frameworks in a dynamic consulting environment.

Posted 7/25/2026full-timeRemote • 🇦🇪 United Arab EmiratesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivery management and operations management, with a focus on building governance systems and quality frameworks. Proven ability to manage shared resource pools and provide operational data for informed decision-making.

Highest-signal resume keywords

Delivery ManagementOperations ManagementProgramme ManagementSoftware License ComplianceDelivery Tracking Tools

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Governance SystemsQuality FrameworksOperational ProcessesSkills AssessmentsTraining Programmes

Soft Skills

LeadershipTeam BuildingCommunication

Tools & Technologies

Reporting SystemsDashboards

Industry Keywords

Professional ServicesAdvisory EnvironmentAudit LifecycleClient Engagement ModelInternational Delivery

About the role

Key responsibilities & impact

Build, maintain, and continuously improve the tracking, reporting, and process infrastructure that underpins delivery across all clients and regions
Own the delivery system end-to-end
Provide the leadership team with the operational data they need to make informed decisions without being operationally involved
Create an environment where people want to do their best work
Design, maintain, and enforce the quality frameworks, checklists, and processes that ensure consistent delivery standards across every engagement
Manage the shared resource pool across regions
Conduct skills assessments, identify development needs, and build training programmes that close gaps systematically

Requirements

What you’ll need

Significant experience in delivery management, operations management, or programme management within a professional services or advisory environment
Experience in software license compliance, software asset management, or a related technology advisory field is highly desirable
Understanding the audit lifecycle and client engagement model will accelerate your impact
Proven track record of building governance systems, quality frameworks, and operational processes, either from scratch or by significantly improving existing ones
Experience managing a shared resource pool or bench model
International delivery experience across APAC, EMEA, and the Americas
Experience with delivery tracking tools, dashboards, and reporting systems

Benefits

Comp & perks

flexible working environment
paid mental health days
generous vacation package
competitive compensation