Connor

Senior Manager – Software Publisher Services

Connor

full-time

Posted on:

Origin:  • 🇨🇦 Canada

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Job Level

Senior

Tech Stack

LinuxPerlUnix

About the role

  • Actively manage client engagements for Key Global accounts to agreed budgets and timelines
  • Manage and perform all facets of the software license compliance review process for existing clients: resource planning, audit planning, audit team management, quality control review, etc.
  • Demonstrate solid understanding of client businesses, technologies and risks
  • Maintain technical and practical knowledge about clients and industry, bringing that knowledge to the execution and oversight of audits
  • Perform extensive excel analysis as part of audit execution, client internal initiatives and other services
  • Manage audit Key Performance Indicators (KPI’s) to evaluate the ongoing success of the business
  • Meet specific business relationships and growth goals by developing and maintaining strong strategic relationships with clients and key industry contacts
  • Interact with cross functional teams at clients/licensees and manage multiple projects simultaneously
  • Provide leadership and training to staff across all grades
  • Partner with our Marketing team to consistently drive new content, develop go to market material and proposals
  • Supervise, coach and mentor all levels of staff: conduct performance reviews, contribute to performance feedback and training, develop and communicate workplace culture and code of conduct
  • Recruit, develop and mentor a talented team of professionals, to help bring growth to the business
  • Identify opportunities for new services, methodologies or work processes internally or externally

Requirements

  • Degree in Business Administration, Accounting, Computer Science, Information Systems Administration, Engineering or related field
  • CPA, CIA, CISA certification
  • 6+ years in Professional Services or relevant Industry experience
  • Preferred third party audit experience, including contractual review, software licensing reviews, and/or contract compliance experience (royalty and licensing auditing)
  • Big 4 experience desired but not essential
  • Strong references from existing employer/clients
  • Proficient understanding of technology and software license contracts
  • Demonstrate an understanding of business processes, internal control risk management, IT controls and related standards
  • Identify and evaluate complex business and technology risks, management processes, internal controls which mitigate risks, and related opportunities for internal control improvement
  • Facilitate use of technology-based tools or methodologies to review, design and/or implement products and services
  • Strong background in auditing techniques and/or computer control environments
  • Strong written and verbal presentation skills including the ability to translate technical information to a variety of technical and non-technical audiences
  • Proven ability to influence and resolve issues with senior leaders and customers; sophisticated negotiation skills are desirable
  • Hard working, detail oriented and ability to motivate and manage engagement teams
  • Self-driven, highly motivated, and able to work well independently and in team environments
  • Proven experience with building strong relationships and instilling trust with clients and internal teams
  • Ability to adapt to different licensee conditions and cultural differences while executing audits globally
  • Strategic thinker with ability to make prudent business decisions
  • Professional and personable demeanor
  • Flexibility to work effectively across multiple engagement teams, clients and licensees across the globe with different time zones
  • Proficient in the use of Microsoft Office Suite with strong Excel skills
  • 25%-35% domestic and international travel required
  • Windows or UNIX/Linux administration background including proficiency with Active Directory Windows Server Desktop VB Script, Shell Script VB/Shell/PERL/Macros
  • SAM experience (SMS, Altiris, etc.)
  • ISO 19770-1 and ITIL SAM Standards
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