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Customer Service Representative, Bilingual – Spanish
Connexus Resource GroupBilingual customer service representative supporting Connexus Resource Group customers in English and Spanish. Handling calls, emails, chats, account inquiries, issue resolution, and interaction documentation.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates fluency in both English and Spanish, with strong communication and interpersonal skills essential for providing exceptional customer service in a fast-paced call center environment. Proficient in multitasking across multiple systems while maintaining professionalism and a positive, customer-focused approach.
Highest-signal resume keywords
Bilingual CommunicationCustomer Service ExperienceCall Center ExperienceProblem-Solving AbilitiesBasic Computer Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Interaction RecordingAccount ManagementTyping 30+ WPMMultitasking Across SystemsGrammar and Punctuation Skills
Soft Skills
Strong Communication SkillsInterpersonal SkillsPositive AttitudeSelf-MotivationProfessionalism
Industry Keywords
Fast-Paced EnvironmentCustomer ExperiencePerformance-DrivenInbound and Outbound CallsEmail and Live Chat Support
About the role
Key responsibilities & impact- Answer inbound and outbound customer calls, emails, and live chats in both English and Spanish
- Assist customers with questions, concerns, and account-related inquiries
- Identify, escalate, and document priority issues
- Follow up on complex customer interactions to ensure resolution
- Record customer interactions and account details across multiple systems
- Build rapport through positive, solution-focused communication
- Maintain professionalism and productivity in a fast-paced call center environment
- Collaborate with leadership and team members to improve customer experience and performance
Requirements
What you’ll need- Fluent in both English and Spanish, verbal and written
- Previous customer service experience required
- Call center experience preferred
- Strong communication and interpersonal skills
- Positive, upbeat, and customer-focused personality
- Self-motivated with strong problem-solving abilities
- Comfortable multitasking across multiple systems and platforms
- Excellent grammar, punctuation, and spelling skills
- Basic computer proficiency, including navigation, copy/paste, opening tabs, and typing 30+ WPM
- Reliable attendance and professionalism
- Ability to adapt in a fast-paced, performance-driven environment
Benefits
Comp & perks- Health, Dental, Vision Insurance
- 401k Savings Plan
- Employee Advancement & Career Path Development
- Monthly Drawings with prizes such as gift cards and electronics
- Paid Time Off from day one
- Casual Environment
- DailyPay Partner with access to earnings daily