Consultant

• Work as frontline contact for members or individuals calling Connexus in a fast-paced environment.
• Provide omnichannel assistance to members and potential members by acquiring in-depth knowledge of all credit union departments, including online banking, payment options, debit card issues, etc.
• Create consistent positive member experiences through active listening, de-escalation skills, and knowledge of Connexus products/services/processes with a focus on one call resolution.
• Maintain trust and integrity by ensuring members' information and transactions are held in confidence and safeguard members’ assets through strict adherence to risk mitigation procedures.
• Meet performance metrics - including number of interactions with members, Quality Assurance, complete accurate case notes of member interactions and call history.
• Initiate, lead or participate in organization and/or department projects that help achieve the organization’s vision.
• Identify and render the best service possible to all members including interacting with other departments to answer questions.
• Volunteer and offer assistance as needed while achieving daily metrics through well-defined multi-tasking skills.
• Take initiative for personal development and stay informed on current credit union processes/procedures.

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