Connexus Credit Union

Senior Communications, Media Strategist

Connexus Credit Union

full-time

Posted on:

Location Type: Remote

Location: Florida • Illinois • United States

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Job Level

Senior

Tech Stack

Android

About the role

  • Partners closely with senior leadership to craft executive communications, govern message standards, and coordinate cross-functional storytelling, so timeliness and quality of work are paramount.
  • This role owns earned media and reputation management programs, including proactive pitching, issues response, and review monitoring/response protocols.
  • Build and execute an annual internal communications strategy that aligns employees to company vision, values, and priorities; plan editorial calendars, cadence, and channel mix (e.g., SharePoint, Teams All-Staff, email, live forums).
  • Provide governance framework and supporting documentation for how and when to use various channels (e.g. Teams, SharePoint, email).
  • Serve as lead writer/editor for leadership messages, all-staff announcements, and key change communications; ensure clarity, consistency, and brand voice.
  • Support the CEO brand by developing multi-format CEO communication assets and recurring content series.
  • Counsel executives on tone, timing, and potential impacts.
  • Maintain and optimize internal channels (e.g., SharePoint homepage; Teams All-Staff) for reach and engagement, including analytics and continuous improvement.
  • Integrate AI responsibly into content creation and analysis workflows.
  • Develop presentation materials and talking points for executive and enterprise meetings.
  • Lead earned media strategy and relationships with reporters, editors, and industry outlets; pitch stories that elevate the brand and support business priorities.
  • Draft, edit, and route press releases, media statements, and Q&As; ensure consistency with brand, regulatory, and risk standards.
  • Establish and enforce communication protocol for Incident Response Team (approval matrix, holding statements, post-mortems) in partnership with Risk.
  • Own the online reviews and ratings strategy (Google, Apple/Android app stores, social/business directories) with clear SLAs, escalation paths, and insights reporting.
  • Translate insights into product, service, and journey improvements with accountable business owners.
  • Partner with stakeholders to ensure timely, brand-appropriate responses and to address root-cause drivers of negative feedback.
  • Own internal content, governance, and brand standards.
  • Coach leaders and subject-matter experts on message development, media readiness, and presentation best practices; coordinate spokesperson training.
  • Collaborate with creative/video teams to produce high-quality content for internal culture-building and community relations.
  • Develop annual plans and quarterly scorecards; track channel engagement, employee sentiment, earned media outcomes, share of voice, and review ratings/response times; translate insights into actions.
  • Act as communications owner for enterprise-wide issues requiring rapid alignment, including Incident Response Team.
  • Ensure all communications comply with applicable Federal/State regulations (e.g., BSA and bank/credit union advertising standards) and internal policies.

Requirements

  • Bachelor’s Degree, or commensurate experience is Required.
  • 5+ years of demonstrated experience in a Communications or Media Strategist role, partnering with C-level executives is Required.
  • 2+ years of experience building and executing internal communications strategies and managing corporate/executive communications is Required.
  • 2+ years of experience with modern communication tools and platforms (e.g., SharePoint, Teams, email studios, media databases) is Required.
  • Demonstrated experience with media relations, issues communications, managing online reviews programs or social customer care processes is Required.
Benefits
  • 25 days of paid time off and 10 paid holidays
  • 16 hours of paid Volunteer Time Off
  • 401K Retirement with up to 6% employer match
  • Excellent Health, Dental, Vision insurance, including multiple plan options
  • Health Savings Account with generous employer contributions
  • Employer paid Life insurance, Short-Term and Long-Term Disability
  • Tuition Reimbursement from $4,000 - $7,000 per calendar year
  • Robust Learning and Development program that includes an annual professional development stipend
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
executive communicationsearned media strategyinternal communications strategymedia relationsissues communicationscontent creationpresentation developmentanalyticsgovernance frameworkbrand voice
Soft Skills
collaborationcounseling executivescoaching leadersstorytellingmessage developmentmedia readinesstimelinessclarityconsistencyengagement