Senior Customer Success Manager, Digital Led
LaunchDarkly
Account Manager
ConnectWise
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Maintain the post-sales relationship with partners and act as the ConnectWise ambassador
- Support partners with high attention to detail and research, analyze, and document findings
- Manage and support a pre-defined list of accounts, focusing on growth partners and outbound proactive calls
- Collaborate with other sellers within ConnectWise to maximize account coverage and success through a sell-through approach
- Maintain regular contact with several contacts at each partner to learn objectives, struggles and growth projections
- Meet pre-determined sales objectives based on quota attainment and business activity
- Collaborate with departments to answer partner questions and resolve issues in a timely manner
- Identify sales qualified opportunities to build expansion pipeline for Sales teams and conduct quarterly business reviews
- Proactively manage renewal notifications and use forecast methodology to manage existing pipeline and ensure NPS/CSAT satisfaction results
Requirements
- Ability to manage projects and processes independently with limited supervision
- Advanced knowledge of successful sales initiatives typically obtained through advanced education and/or work experience
- Ability to situationally adapt and understand new technology/processes as per ConnectWise product requirements
- Ability to provide world class customer service while finding opportunities to position sales of new and additional products and services
- Ability to effectively manage time and appropriately prioritize workload
- Organized, detail oriented, and self-motivated
- Familiar with MEDDIC/BANT Forecast Methodology
- Knowledge of Salesforce or other CRM’s
- Bachelor’s degree required in related field or equivalent business experience
- 3+ years of relevant experience
- Preferred: Experience with quota, account management, and technical capacities
Benefits
- Remote/Hybrid/Onsite depending on location
- Inclusive, positive culture that values unique contributions
- Equal Opportunity Employer and workplace free from discrimination
- Opportunities to work within a global company community (North America, EMEA, APAC)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales initiativesMEDDIC methodologyBANT methodologyaccount managementquota attainmentpipeline managementcustomer service
Soft skills
attention to detailtime managementorganizational skillsself-motivationadaptabilitycollaborationproblem-solving
