Partner Success Manager – German Speaking

ConnectWise

Partner Success Manager focusing on DACH partners to help maximize value from ConnectWise solutions. Collaborating with teams for better partner satisfaction and retention.

Posted 4/13/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provides support to the Sales, Marketing, and Support team(s), with a high attention to detail
Researches, analyzes, and documents findings
May coach, review, and/or delegate work to other team members
Ensures that partners receive maximum value from their investments in the ConnectWise platform, utilizing all of their licenses, identifying new opportunities, and collaborating with other ConnectWise stakeholders to ensure adoption and a successful renewal
Proposes solutions to partner problems based on the ConnectWise platform and deep understanding of the partners business
Develops an understanding of typical business challenges faced by partners and common objectives to appropriately map ConnectWise platform features and associated business benefits to address their needs
Acts as an escalation point to drive resolution in a timely, proactive manner
Travels to partner locations and IT Nation events
Helps create scalable playbooks and process around partner interactions and profiles that can be used across the entire PSM team
Identifies processes to facilitate cross-functional communication, prioritization, and visibility for requests and escalations

Requirements

What you’ll need

Fluent in German and English
Ability to manage large projects and processes independently with limited supervision
Recognized subject matter expert of industry standards
Ability to situationally adapt and understand new technology/processes as per partner requirements
Strong knowledge of business processes cross-functionally
Ability to quickly grasp and distinctly explain technological and business concepts
Strong knowledge of the IT Service Provider market and business
Technical acumen and business management skills
Bachelor’s degree required in related field or equivalent business experience
6+ years of relevant experience
Preferred: 5+ years in SaaS industry

Benefits

Comp & perks

Equal Opportunity Employer committed to diversity and inclusion
Workplace free from discrimination and harassment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementbusiness analysistechnical acumenSaaSConnectWise platformprocess documentationsolution proposalbusiness process mappingescalation managementpartner relationship management

Soft Skills

attention to detailcoachingcollaborationcommunicationproblem-solvingadaptabilityindependent managementcross-functional communicationprioritizationvisibility facilitation