ConnectWise

Program Manager – Salesforce Specialist

ConnectWise

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

Visualforce

About the role

  • The Program Manager/Service Delivery Manager is responsible for playing an essential role in delivering value and ensuring the success of interactions with partners.
  • This role works in partnership with the Service Delivery teams to create an excellent customer experience for end-customers and business partners and ensure ever-improving customer support.

Requirements

  • Minimum of 3-5 years of hands-on experience with Salesforce, including configuration, customization, and integration.
  • Certifications: Salesforce Certified Administrator or Salesforce Certified Advanced Administrator; additional certifications like Salesforce Platform App Builder are a plus.
  • Technical Skills: Proficiency in Apex, Visualforce, Lightning components, and Salesforce APIs.
  • Problem-Solving: Strong analytical skills to troubleshoot and resolve issues within the Salesforce platform.
  • Project Management: Experience in managing Salesforce projects from conception to implementation.
  • Ability to manage projects and processes independently with limited supervision.
  • Advanced knowledge of applicable work area.
  • Ability to situationally adapt and understand new technology/processes as per business and partner requirements.
  • Strong communication skills, both oral and written, with various audiences.
  • High levels of patience with the ability to remain calm under pressure.
  • Ability to work in a fast paced, dynamic environment.
  • Willingness to make changes or adapt as the situation dictates.
  • Strong organizational skills with the ability to prioritize and manage multiple tasks.
Benefits
  • ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
  • Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceApexVisualforceLightning componentsSalesforce APIsconfigurationcustomizationintegrationproject managementtroubleshooting
Soft Skills
analytical skillscommunication skillspatiencecalm under pressureadaptabilityorganizational skillsprioritizationindependent managementproblem-solvingcustomer experience
Certifications
Salesforce Certified AdministratorSalesforce Certified Advanced AdministratorSalesforce Platform App Builder