Partner Success Manager
ConnectWise
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- The Partner Success Manager is responsible for leveraging deep business and industry knowledge to help partners accelerate business value and their ROI with ConnectWise.
- This role works in partnership with the Sales, Marketing, and Support team(s) to increase value, retention, partner satisfaction and ultimately the expansion of the ConnectWise footprint by maintaining strong relationships with partners
- Provides support to the Sales, Marketing, and Support team(s), with a high attention to detail
- Researches, analyzes, and documents findings
- May coach, review, and/or delegate work to other team members
- Ensures that partners receive maximum value from their investments in the ConnectWise platform
- Proposes solutions to partner problems based on the ConnectWise platform and deep understanding of the partners business
- Develops an understanding of typical business challenges faced by partners and common objectives to appropriately map ConnectWise platform features and associated business benefits to address their needs
- Acts as an escalation point to drive resolution in a timely, proactive manner
- Travels to partner locations and IT Nation events
- Helps create scalable playbooks and process around partner interactions and profiles that can be used across the entire PSM team
- Identifies processes to facilitate cross-functional communication, prioritization, and visibility for requests and escalations
Requirements
- Bachelor’s degree required in related field or equivalent business experience
- 5+ years of relevant experience
- Preferred: SaaS industry experience
- Ability to manage large projects and processes independently with limited supervision
- Recognized subject matter expert of industry standards
- Ability to situationally adapt and understand new technology/processes as per partner requirements
- Strong knowledge of business processes cross-functionally
- Strong knowledge of the IT Service Provider market and business
- Technical acumen and business management skills.
Benefits
- 30% travel may be required
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaSbusiness analysisproject managementtechnical acumenbusiness management
Soft Skills
relationship managementcoachingattention to detailproblem-solvingcross-functional communication
Certifications
Bachelor’s degree