ConnectWise

Technical Business Analyst

ConnectWise

full-time

Posted on:

Location Type: Hybrid

Location: Tampa • Florida • United States

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About the role

  • The Technical Business Analyst will work with product owners and requesters to gather requirements.
  • Validate processes, understand scope, test steps to reproduce, and assist with demos and training for system requests.
  • Review, analyze and evaluate the systems and user needs.
  • Produce documentation of both current and new processes as well as system flow diagrams.
  • Work in partnership with cross functional teams to assist in any projects assigned to ensure the project is well defined and coordinated.
  • Provides support to cross functional team(s), with a high attention to detail.
  • Researches, analyzes, and documents findings.
  • Document and distribute new or revised processes and procedures that result from project efforts.
  • Analyze business problems and recommends solutions.
  • Write user stories with detailed acceptance criteria.
  • Create and implement solution design that will meet the needs of the business.
  • Create and implement project plans when applicable.
  • Test the design, manage QA and UAT, verify solutions.
  • Write up and keep detailed records of initiatives.
  • Perform System demo, participate in user acceptance testing, and conduct user training.
  • Facilitate user acceptance and sign off.

Requirements

  • Bachelor’s degree in related field or equivalent business experience.
  • 2+ years of related experience.
  • 2+ years of experience working with the Salesforce Platform.
  • Experience with Agile/Scrum methodologies.
  • Salesforce Business Analyst Certification.
  • Preferred: Experience in Finance or Marketing.
  • Ability to work independently on projects and processes with general supervision.
  • Ability to situationally adapt and understand new technology/processes.
  • Must have excellent and effective oral and written English communication skills to speak with both technical and non-technical audiences.
  • Must be detail oriented, strong analytical, people and documentation skills.
  • Well-versed in both Agile and waterfall methodologies, as well as SCRUM.
  • Problem-solving abilities and the ability to meet reasonable deadlines.
  • Strong team player with the ability to build positive and collaborative relationships within the organization.
  • Familiar with relational database concepts, and client-server concepts.
  • Financial Analysis and Familiarity with Financial terms.
  • Willingness to call or speak with customers directly.
  • Familiarity with SharePoint, Smartsheet, and Jira.
Benefits
  • ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment.
  • Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceAgileScrumBusiness AnalysisSystem Flow DiagramsUser StoriesQuality AssuranceUser Acceptance TestingFinancial AnalysisRelational Database Concepts
Soft Skills
Attention to DetailAnalytical SkillsOral CommunicationWritten CommunicationProblem-SolvingTeam CollaborationAdaptabilityDocumentation SkillsIndependenceRelationship Building
Certifications
Salesforce Business Analyst Certification