Product Manager

• - Define and drive the AI platform roadmap, focusing on scalability, reliability, and developer efficiency.
• - Collaborate with the Platform Engineering Lead and technical leads in Brazil and San Francisco to scope, prioritize, and deliver platform infrastructure that supports rapid AI agent iteration.
• - Design observability and analytics capabilities — instrumentation, dashboards, and metrics frameworks to track agent performance, latency, and uptime across thousands of deployments.
• - Develop configuration and testing systems that enable engineers to safely experiment with prompts, flows, and integrations without affecting production traffic.
• - Optimize LLM performance and cost-efficiency, working with engineering to measure and reduce latency, improve caching, and streamline model evaluation and fallback mechanisms.
• - Own integration strategy with Meta APIs, customer CRM systems, and eCommerce platforms such as Shopify, VTEX, and SAP, ensuring reliable data flow and event synchronization.
• - Partner with infrastructure and data teams to build scalable pipelines for analytics, monitoring, and experimentation across the AI platform.
• - Codify best practices into platform features and tooling, enabling all Connectly teams to build customer-facing AI experiences faster and more reliably.
• - Drive security, privacy, and compliance standards for all platform components and integrations.

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