Operations QA Analyst

ConnectiveRx

Operations QA Analyst analyzing healthcare service data at ConnectiveRx. Improving prescription-support quality through coaching, compliance evaluation, and process-improvement leadership.

Posted 8/25/2026full-timeWhippany • New Jersey, Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $47,600 - $77,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data analysis, process improvement, and quality assurance within healthcare environments, with a strong focus on training and coaching operations teams. Proficient in utilizing statistical tools and methodologies to drive actionable insights and enhance program performance.

Highest-signal resume keywords

Process Improvement ExperienceQuality Assurance ExpertiseLean Six Sigma CertificationData Analysis SkillsBilingual English/Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProcess ImprovementQuality AssuranceStatistical ToolsTraining and CoachingCompliance StandardsEvaluationsSOP AdherenceTrend IdentificationRisk Assessment

Soft Skills

Verbal CommunicationWritten CommunicationTeam LeadershipCoachingPresentation Skills

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft PowerPointStandard Office Equipment

Certifications & Qualifications

Lean Six Sigma Yellow BeltLean Six Sigma Green Belt

Industry Keywords

HealthcareClaim ProcessingContact CenterBenefit VerificationCase ManagementQuality AuditingOperations Quality AssuranceCompliance RequirementsSOC1SOC2

About the role

Key responsibilities & impact

Collect and analyze data from Operations Quality Assurance Associate evaluations
Identify trends, insights, risks, and opportunities in program and agent performance
Create slide decks and present findings to internal and external stakeholders and clients
Recommend process improvements and lead teams toward action-oriented results
Lead meetings with Operations leadership and clients about program quality scores and opportunities
Communicate trends and quality risks and monitor improvement opportunities
Provide structured coaching feedback to Operations Leadership and Operations Agents
Coach Operations Quality Associates through peer-to-peer coaching
Train new department hires and operations agents on business rules and processes
Complete evaluations of Operations Agents’ work for adherence to business rules, SOPs, WINs, and compliance standards
Recommend and lead process improvement projects and cross-functional quality initiatives

Requirements

What you’ll need

Associate Degree or four years of experience required
Two to four years of process improvement experience, including training in statistical tools/reporting and preferably Six Sigma techniques
Two to four years in a quality assurance or quality auditing role, preferably in a call center, claim operations, pharmacy hub, or similar environment
Healthcare experience—specifically claim processing, contact center, benefit verification, case management, or similar industry experience—is required
Quality certification such as Lean Six Sigma Yellow or Green Belt is a plus
Prefer Lean Six Sigma certification at Yellow Belt level or higher
Strong understanding of Microsoft Office products (Excel, Word, PowerPoint, etc.)
Excellent verbal and written communication skills
Bilingual English/Spanish is a plus
Must be able to operate standard office and computer equipment
Must adhere to company policies, procedures, training, and applicable compliance requirements, including SOC1, SOC2, PCI, and HIPAA

Benefits

Comp & perks

Opportunities for a bonus (or commissions)
Medical, dental, vision, life, and disability insurance
401(k) plan, with employer contributions where applicable
Flexible paid time off (PTO) policy for exempt employees, covering sick days, personal days, and vacations
Eight standard company holidays and three floating holidays annually