ConnectiveRx

QA Associate

ConnectiveRx

full-time

Posted on:

Location Type: Office

Location: Pittsburgh • Pennsylvania • 🇺🇸 United States

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Salary

💰 $19 - $25 per hour

Job Level

JuniorMid-Level

About the role

  • Evaluate work completed by Operations agents against program SOPs, WINs, business rules.
  • Coach Operations agents (peer to peer) on areas of opportunity for improvement.
  • Perform and document results of all quality assurance evaluations on operational products and services.
  • Participate in internal, vendor, or client calibration meetings as required.
  • Identify and escalate critical quality issues appropriately to senior management.
  • Assist with other QA-related functions and responsibilities.

Requirements

  • Highschool or relevant experience.
  • 1 – 3 years as a Case Manager, Benefit Verification Specialist, or Contact Center agent.
  • 1 – 3 years of prior quality control experience.
  • Moderate Excel ability (data validation, data entry, tables, simple formulas).
  • Experience with technical writing (e.g., SOPs, User Manuals, Work Instructions), typing, and PowerPoint ability.
  • Solid working knowledge of quality-oriented services such as accuracy management, performance metrics, customer experience/satisfaction, healthcare benefits, and SOP execution.
  • Health Care Experience is required, specifically claim processing, contact center, benefit verification, or similar industry experience.
  • Call Center and/or Claim Processing experience is a plus.
  • Problem-solving, results-oriented, active listening, and high attention to detail.
Benefits
  • Comprehensive benefits, including medical, dental, vision, life, and disability insurance.
  • Opportunities for a bonus (or commissions).
  • Company 401(k) plan with employer contributions where applicable.
  • Flexible paid time off (PTO) policy for exempt employees, covering sick days, personal days, and vacations.
  • Eight standard company holidays and three floating holidays annually.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
quality controldata validationdata entryExceltechnical writingSOPsperformance metricscustomer experienceclaim processingbenefit verification
Soft skills
coachingproblem-solvingresults-orientedactive listeningattention to detail