Senior Director, Program Management

ConnectiveRx

Senior Director, Program Management overseeing client operational deliverables in the specialty pharmaceutical industry. Leading teams toward efficient patient prescription processes and operational excellence.

Posted 4/23/2026full-timePittsburgh • New Jersey, Pennsylvania • 🇺🇸 United StatesSenior💰 $119,600 - $206,900 per yearWebsite

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Develop and expand client relationships with new and existing clients, ensuring all major deliverables within their team are met
Work with enterprise and program quality groups to ensure quality standards and client expectations are achieved, address client issues efficiently and effectively, and marshal cross-department resources when necessary
Responsible for hiring, mentoring, setting goals, providing feedback and discipline, supporting professional development, and conducting annual performance reviews for a staff of Directors, Program Managers, and/or Lead Program Managers
Collaborate within program management, product, and IT to ensure project and brand implementation occurs and launch dates are met
Improve internal processes to ensure the team and organization operate effectively and efficiently toward common goals by facilitating client solutions for complex programs, including developing and improving operational process flows and SOPs
Collaborate on strategic planning and the development of objectives and policies for the business unit
Provide consistent oversight and subject-matter expertise to ensure operational compliance with all applicable standard operating procedures
Manage portfolio profitability by working with finance and the VP of Operations to ensure accurate billing and staffing on a monthly basis
Provide ongoing client contact and support to ensure complete client satisfaction by creating and delivering action plans to address service-related issues
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in business, management information systems, marketing, or communications preferred, with an MBA preferred
10–15 years of direct experience working with clients and managing staff
Knowledge includes operational processes and best practices in specialty pharmaceutical reimbursement operations, including benefit verification, prior authorization and managed care restrictions, and copay and affordability solutions
Understanding of the SDLC process as a plus

Benefits

Comp & perks

Opportunities for a bonus (or commissions)
Comprehensive benefits including medical, dental, vision, life, and disability insurance
401(k) plan with employer contributions where applicable
Flexible paid time off (PTO) covering sick days, personal days, and vacations
Eight standard company holidays and three floating holidays annually

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operational processesbest practicesbenefit verificationprior authorizationmanaged care restrictionscopay solutionsaffordability solutionsSDLC process

Soft Skills

client relationship managementmentoringgoal settingproviding feedbackprofessional developmentperformance reviewsstrategic planningcollaborationproblem solvingclient satisfaction

Certifications

Bachelor's degreeMBA