Lead Patient Support Specialist, Affordability Services
ConnectiveRx
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $22 per hour
Job Level
Senior
About the role
- Provide subject matter expertise, guidance, and instruction to a team of Specialists delivering white glove patient concierge health care services and access to care for prescription medications
- Monitor the team's progress to ensure daily deliverables and report to Supervisor for rebalancing
- Engage in peer coaching per supervisor's instructions
- Lead training sessions to advance technical proficiency in Affordability programs
- Handle escalated patient calls; refer escalation requests as needed and engage other internal areas to resolve issues
- Bring forward to management escalated technical issues, process gaps, or other opportunities
- Coordinate with the Quality and Training departments as program subject matter experts and provide feedback to improve processes and team training
- Perform other projects as assigned
Requirements
- High School or GED required
- Associate or Bachelor's degree preferred
- 5+ years of health care or case management experience in a high-volume contact center environment
- Must meet all quality standards
- Experience in pharmacy benefits, health care insurance, and/or medical billing