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Senior Field Engineer – HyperV, Cruise Ship Operations
ConnectionSenior Level 3 Network Technician providing Level 3 support for enterprise network infrastructure onboard cruise ships. Managing VMware to Hyper-V migrations and troubleshooting complex networking issues.
Tech Stack
Tools & technologiesAzureDNSFirewallsSwitchingVMware
About the role
Key responsibilities & impact- Provide Level 3 support for complex network, server, virtualization, and infrastructure issues.
- Support VMware-to-Hyper-V migration initiatives utilizing Veeam technologies.
- Install, configure, maintain, and troubleshoot Cisco routing, switching, wireless, and firewall environments.
- Administer Microsoft Windows Server environments including Active Directory, DNS, DHCP, and Group Policy.
- Support Hyper-V and VMware virtualization platforms.
- Troubleshoot network performance, connectivity, server, and infrastructure issues.
- Support onboard data center operations including rack-and-stack activities, cabling, hardware upgrades, and equipment replacement.
- Execute maintenance activities and infrastructure upgrades with minimal operational impact.
- Maintain technical documentation, procedures, and system configurations.
- Coordinate with remote engineering teams and client stakeholders.
- Serve as the lead onsite technical representative for Connection.
Requirements
What you’ll need- 7+ years of experience supporting enterprise network and infrastructure environments
- Proven experience providing Level 3 network and systems support
- Strong hands-on expertise with: Cisco networking technologies (routing, switching, wireless, firewalls)
- Microsoft Windows Server
- Hyper-V virtualization
- VMware vSphere environments
- Active Directory and enterprise infrastructure services
- Advanced troubleshooting and problem-solving skills in network and data center environments
- Ability to work independently with limited onsite supervision
- Experience supporting production environments with high availability requirements
- Excellent verbal and written communication skills
- Strong customer service mindset and ability to build positive client relationships
- Preferred Certifications: Microsoft Certified Azure Administrator Associate (AZ-104), Microsoft Certified Azure Solutions Architect Expert (AZ-305), Microsoft Certified Windows Server Hybrid Administrator Associate, CompTIA Server+, Cisco CCNA or CCNP, Veeam Certified Engineer (VMCE), VMware Certified Professional (VCP)
Benefits
Comp & perks- Long-term contract opportunity
- Excellent company benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Level 3 supportnetwork troubleshootingserver troubleshootingvirtualizationCisco networkingMicrosoft Windows ServerHyper-VVMware vSphereActive Directoryinfrastructure upgrades
Soft Skills
advanced troubleshootingproblem-solvingindependent workverbal communicationwritten communicationcustomer serviceclient relationship building
Certifications
Microsoft Certified Azure Administrator Associate (AZ-104)Microsoft Certified Azure Solutions Architect Expert (AZ-305)Microsoft Certified Windows Server Hybrid Administrator AssociateCompTIA Server+Cisco CCNACisco CCNPVeeam Certified Engineer (VMCE)VMware Certified Professional (VCP)