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Senior Network Infrastructure Technician – Cruise Ship Operations
ConnectionSenior Level 3 Network Technician supporting enterprise networking and data center operations aboard cruise vessels. Requires extensive travel and ability to work onboard cruise ships for extended periods.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Level 3 supportCisco networkingMicrosoft Windows ServerActive DirectoryDNSDHCPGroup PolicyHyper-VVMwarenetwork diagnostics
Soft Skills
advanced troubleshootingability to work independentlyminimal supervisionguidance to remote support teamsprofessional representationcommunication with stakeholdersadaptability in dynamic environments
Tools & Technologies
Cisco switchesCisco routersfirewallswireless infrastructuredata center operationsrack and stack activitiescablinghardware replacementinfrastructure upgradesoperational procedures
Certifications & Qualifications
valid passport
Industry Keywords
network infrastructurevirtualization platformscompliance requirementsoperational procedurescruise line onboarding
Tech Stack
Tools & technologiesDNSFirewallsSwitchingVMware
About the role
Key responsibilities & impact- Provide Level 3 support for complex network, server, virtualization, and infrastructure issues.
- Install, configure, maintain, and troubleshoot Cisco network environments, including switches, routers, firewalls, and wireless infrastructure.
- Support and administer Microsoft Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, and related services.
- Manage and troubleshoot virtualization platforms including Hyper-V and VMware.
- Perform network diagnostics, root cause analysis, and resolution of performance, connectivity, and infrastructure issues.
- Support data center operations, including rack and stack activities, cabling, hardware replacement, and infrastructure upgrades.
- Coordinate and execute planned maintenance activities while minimizing operational impact.
- Document technical issues, resolutions, system configurations, and operational procedures.
- Serve as the primary technical resource onsite and provide guidance to remote support teams as needed.
- Maintain adherence to client operational procedures, security standards, and compliance requirements.
- Represent the company professionally when interacting with client stakeholders, vessel personnel, and third-party vendors.
Requirements
What you’ll need- Senior Level 3 Network Technician with extensive travel commitment
- U.S. Citizen required
- Valid Passport required
- Ability to live and work onboard active cruise ships
- Willingness to remain onboard for assignments lasting up to 4–5 months
- Ability to travel internationally and meet all cruise line onboarding requirements
- Strong Cisco networking expertise
- Virtualization experience
- Advanced troubleshooting capabilities
- Ability to work independently with minimal supervision in remote and dynamic environments
Benefits
Comp & perks- medical insurance
- 401k plans
- free therapy visits
- mental health coaching and tools
- meditation resources
- generous paid time off including vacation and sick time, Wellness and Volunteer Time Off days