Director, Business Transformation – ServiceNow

Connection

. Leads the enterprise‑wide transformation of Services organization through the strategic deployment of the ServiceNow platform.

Posted 4/8/2026full-timeRemote • New Hampshire • 🇺🇸 United StatesMid-LevelSenior💰 $154,000 - $200,000 per yearWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Leads the enterprise‑wide transformation of Services organization through the strategic deployment of the ServiceNow platform.
Serves as the primary ServiceNow evangelist and change agent across the organization.
Coordinates transformation with TSX business leaders ensuring alignment of our ConnectNow / ServiceNow strategy to our companies key IT initiatives.
Drives and owns the standardization and improvement of end‑to‑end delivery processes.
Owns and governs the ServiceNow roadmap for services workflows, ensuring design supports margin discipline, delivery predictability, and scalable multi‑solution offerings.
Partners with Business Analysts, ServiceNow Administrators, and Developers to produce.
Conducts comprehensive business process analysis and workshops to identify inefficiencies, gaps, and automation opportunities.

Requirements

What you’ll need

Deep understanding of professional services, managed services, or hybrid delivery models.
Demonstrated success leading enterprise‑scale, cross‑functional transformation initiatives.
Experience partnering with Sales, Delivery, Finance, and Customer Success to improve execution.
Strong executive communication skills and ability to align diverse stakeholders.
Comfort challenging legacy models while balancing customer commitments and operational realities.
Analytical, outcome‑driven mindset with a bias for simplification and scale.
Experience driving transformation in SaaS or digital‑services environments.
Familiarity with ServiceNow CSM/ITSM/SPM capabilities, delivery models, and data structures.
Background in operational change, business architecture, or platform‑enabled process redesign.

Benefits

Comp & perks

401k plans
Medical insurance
Free therapy visits
Mental health coaching and tools
Meditation resources
Generous paid time off package including vacation and sick time, Wellness and Volunteer Time Off days

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNowbusiness process analysistransformation initiativesSaaSdigital servicesCSMITSMSPMdata structuresoperational change

Soft Skills

executive communicationstakeholder alignmentanalytical mindsetoutcome-drivensimplificationscalechange managementcollaborationleadershipproblem-solving