Deliver accurate and timely accounts receivable, billing, collections, reporting, and sales order processing activities
Own the full collections lifecycle, prepare customer invoicing and perform multistate sales tax and Washington B&O reconciliations
Support cash planning, maintain key AR metrics, act as the primary backup for full cycle order processing, and contribute to month end close and compliance related deliverables
Prepare and issue accurate invoices in NetSuite/360 Billing—validating billing inputs and accuracy across grants, royalties, reseller billing, refunds, credit memos, and customer updates
Manage end-to-end collections activities, including customer outreach, portal setup, vendor forms, follow-ups, escalations, and AR inbox/phone communication
Maintain AR aging, reconcile customer balances, research discrepancies, and resolve overdue or disputed accounts
Ensure all billing and AR processes comply with internal controls, documentation standards, and audit requirements
Develop accurate collection timing estimates and provide key inputs for weekly cash forecasts to support liquidity planning and financial decision making
Analyze and resolve unapplied cash by partnering with customers and accounting to ensure clean AR ledgers and accurate reporting
Support the cash application process, contributing to efficient cash management and continuous improvement of AR workflows
Update and report AR KPIs such as Days Sales Outstanding (DSO), percent current AR, and delinquency metrics, and support month end close through schedules, reconciliations, and variance explanations
Prepare monthly multistate sales tax and Washington B&O reconciliation schedules and maintain accurate documentation for tax filings and audit requirements
Produce monthly gross sales analyses and maintain dashboards, schedules, and performance metrics for AR, collections, and sales trends
Generate ad hoc AR and billing reports as needed to support leadership and operational needs
Prepare audit samples, AR aging tie outs, and sales testing support, ensuring all AR and billing documentation is organized and audit ready
Serve as an end‑to‑end backup for full sales order processing including order entry, contract validation, approval workflows, fulfillment coordination, and customer setup/maintenance
Identify inefficiencies in AR, billing, and order processing workflows
Propose automation opportunities in NetSuite, 360 Billing, Avalara, and related systems
Maintain and update SOPs to ensure process consistency and training readiness

Requirements

Bachelor’s Degree preferred: degrees in Accounting, Finance, Business, or highly related fields.
3+ years of experience in accounts receivable, billing, or related accounting functions.
Proficiency working in ERP systems (NetSuite preferred), billing tools (360 Billing), and payment processors (Fortis).
Experience with collections, customer account reconciliations, and invoice processing.
Working knowledge of sales tax and experience with multi-state or local tax requirements.
Experience supporting month-end close, including reconciliations and schedule preparation.
Proficiency in Excel, including data validation, essential formulas, intermediate functions (such as XLOOKUP and SUMIFS), PivotTables, and conditional formatting to support effective data analysis.
Strong written and verbal communication skills for customer and internal interactions.
Strong attention to detail, organization, and follow-through.
Ability to manage multiple deadlines, prioritize tasks, and work both independently and collaboratively.
Ability to work onsite in the Seattle office or Tukwila warehouse as needed for collaboration, teambuilding, warehouse support, or periodically at management’s discretion.

Benefits

We cover 100% of your premiums for medical, dental and vision coverage and 50% for your dependent’s medical and dental premiums
Retirement plan + company match up to 3%
CFC A flexible work subsidy: $100 per month that you can use on things like phone and internet costs, office supplies, or even commuting costs
16 paid holidays (including winter break and 1 floating holiday), 3 weeks' vacation in your first year, and separate sick leave accrual
Other great benefits include: monthly contribution to childcare and/or dependent expenses, FSA account, parental leave, sabbatical leave, employee assistance program, annual wellness reimbursement, growth and development opportunities, disability and life insurance.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

accounts receivablebillingcollectionscustomer invoicingsales tax reconciliationcash applicationdata analysisinvoice processingfinancial reportingmonth-end close

Soft Skills

attention to detailorganizationcommunicationtime managementcollaborationproblem-solvingprioritizationfollow-throughindependencecustomer service