Engineer

• The Lead Systems Engineer handles a combination of post-sales field deployable engineering activities as well as pre-sales design and consulting activities; to maintain skills and certifications and to engage in engineering laboratory research and technology development.
• The Lead Systems Engineer provides guidance and mentoring in line with the team goals and objectives.
• The Lead Systems Engineer works to maintain a high level of billable utilization, which is a combination of customer onsite and remote installation and system deployment, configuration, system troubleshooting, performance optimization and documentation.
• This Lead System Engineer position is focused on one or more of the following: networking, security, cloud, or mobility technology, but must also possess and maintain competency in certain adjacent technologies such as operating systems and business applications.
• The Lead Systems Engineer maintains the required level of competency and certifications in relevant product and technology.
• Responsibilities: Lead the design, architecture, and implementation of complex IT infrastructure solutions (servers, storage, networking, cloud, security, and virtualization). Provide pre-sales support including technical assessments, solution design, and customer consultations. Deliver post-sales services including installation, configuration, troubleshooting, performance optimization, and documentation. Oversee and mentor a team of 2–4 Systems Engineers, supporting career development, training, and certification goals. Ensure project delivery excellence by meeting deadlines, budgets, and customer satisfaction goals. Create and maintain professional documentation (design diagrams, installation plans, reports). Act as a liaison with vendors and partners to support service delivery and enablement. Contribute to practice development initiatives, internal process improvements, and strategic goals. Maintain certifications and core technical competencies through ongoing training.

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