Billing and AR Follow-up Manager

Connecticut Children's

Billing Manager overseeing hospital/professional billing operations at Connecticut Children’s. Managing revenue cycle functions and leading a team to ensure timely and accurate billing.

Posted 7/10/2026full-timeHartford • Connecticut • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Oversee the billing operations for hospital/professional services.
Coordinate and manage the revenue cycle functions, including but not limited to billing, insurance follow up, cash application, patient credit balances, denial management, mail, scanning, data entry and other miscellaneous functions.
Provide direction and support to staff, promote staff development and collaborate with other managers, directors and administrative staff to ensure operations function in a safe, effective, and fiscally responsible manner.
Monitor key metrics and reports to ensure all activities are completed by staff timely and accurately.
Monitor and interpret reports, including denial reports, monthly A/R reports and all other reports as necessary.
Ensure the accuracy of net revenue and the timeliness and appropriateness of billing and collections.
Conduct quality and productivity reviews of staff members and provide feedback on performance.
Participate in the hiring and disciplining of staff members.
Organize, schedule, and supervise staff to ensure adequate coverage, as well as prompt responses to issues, concerns, and/or complaints.

Requirements

What you’ll need

Bachelor’s degree in Healthcare Management or related field, or an Associate degree plus 3 to 5 years relevant experience required.
Experience working as a Supervisor or Lead preferred.
Epic experience and working knowledge of Resolute Hospital and Professional billing modules preferred.
Knowledge of state and federal regulations as they pertain to billing processes and procedures.
Knowledge of insurance claim processing and third party reimbursement.
Knowledge and detailed understanding of all negotiated agreements.
Knowledge of the principles of Information Management in order to effectively analyze and make decisions.
Demonstrated leadership in establishing and achieving goals.
Ability to communicate effectively both orally and in writing, strong computer and math skills required.
Skill in problem solving in a variety of settings.
Skill in technical or professional accounting.
Skill in time management and project management.
Ability to work efficiently under pressure.
Ability to operate a computer and related applications.
Ability to apply appropriate supervisory, management and leadership techniques in an operational setting.
Ability to work independently and take initiative.
Ability to demonstrate a commitment to continuous learning and to operationalize that learning.
Ability to deal effectively with constant changes and be a change agent.
Ability to deal effectively with difficult people and/or difficult situations.
Ability to willingly accept responsibility and/or delegate responsibility.
Ability to set priorities and use good judgment for self and staff.
Ability to exercise independent judgment in unusual or stressful situations.
Ability to establish and maintain effective working relationships.

Benefits

Comp & perks

Health insurance
Career growth opportunities
Paid time off
Flexible work arrangement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Billing OperationsDenial ManagementData EntryTechnical AccountingProject Management

Soft Skills

Effective CommunicationProblem SolvingChange ManagementJudgment and Decision MakingRelationship Building