Patient Access Associate I – Financial Counseling

Connecticut Children's

Coordinates a variety of administrative, registration, and financial support duties for CT Children’s health system. Promotes team concepts while ensuring process improvements and patient satisfaction.

Posted 5/7/2026full-timeHartford • Connecticut • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Under general supervision, coordinates and performs a variety of administrative, registration, and financial support duties for the unit/department.
Utilizes judgment to interpret department policies to resolve routine inquiries/problems.
Identifies opportunities for process improvements.
Performs all duties in a manner that promotes a team concept and reflects the mission, behaviors, core values, and philosophy of CT Children’s.

Requirements

What you’ll need

Education Required: High School Diploma, GED, or a higher level of education that would require the completion of high school, is required.
Experience Required: 3-5 years directly related customer service experience required.
Education Preferred: Associate's degree preferred.
Experience Preferred: Healthcare experience preferred.
Working knowledge of MS Word and Excel.
ADT systems and Insurance Verification systems (EPIC preferred).
Knowledge of Managed Care, referral/pre-certification/authorization process.
HIPAA

Benefits

Comp & perks

Health insurance
Professional development opportunities
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceprocess improvementinsurance verificationmanaged carereferral processpre-certificationauthorization processMS WordMS ExcelADT systems

Soft Skills

judgmentteamworkproblem-solvingcommunicationorganizational skills

Certifications

High School DiplomaGEDAssociate's degree