Connecticut Children's

Patient Access Associate II

Connecticut Children's

full-time

Posted on:

Location Type: Hybrid

Location: Hartford • Connecticut • United States

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About the role

  • Under general supervision, coordinates and performs multiple complex functions within the Patient Access department.
  • Utilizes judgment to interpret department policies to resolve routine to complex inquiries/patient account problems with other departments.
  • Identifies opportunities for process improvements and offers potential solutions.
  • Participates in meetings as a representative of the department.
  • Serves as a resource to team members for training, problem resolution, etc.
  • Performs all duties in a manner that promotes a team concept and reflects the mission, behaviors, core values and philosophy of CT Children’s Medical Center.

Requirements

  • High School Diploma, GED, or a higher level of education that would require the completion of high school, is required.
  • 5-7 years directly related experience preferred; Healthcare experience required.
  • Associates Degree preferred.
  • Required: None
  • Preferred: CHAA (Certified Healthcare Access Associate).
  • Intermediate knowledge of MS Word and Excel.
  • ADT systems and Insurance Verification systems (EPIC preferred).
  • Knowledge of Managed Care, referral/pre-certification/ authorization process.
  • HIPAA.
  • Computer, typing, data entry.
  • Excellent telephone and communication skills.
  • Strong organizational skills.
  • Ability to handle a fast paced, high-volume environment.
  • Ability to work in a team environment alongside multiple disciplines.
  • Ability to provide guidance and assist in training to peers.
  • Ability to have crucial conversations with others/ peers.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data entrytypingintermediate knowledge of MS Wordintermediate knowledge of ExcelADT systemsInsurance Verification systemsEPICManaged Care knowledgereferral process knowledgeauthorization process knowledge
Soft skills
excellent telephone skillscommunication skillsstrong organizational skillsability to handle fast paced environmentability to work in team environmentability to provide guidanceability to assist in trainingability to have crucial conversations
Certifications
CHAA