Head of Technical Field Operations

Connected Kerb

Head of Technical Field Operations responsible for leading site adoption and operational management in the EV sector. Ensuring quality, compliance, and strategic improvements in delivery services.

Posted 6/3/2026full-timeLondon • 🇬🇧 United KingdomLeadWebsite

About the role

Key responsibilities & impact

To be an inspirational leader and provide strategic direction and operational management to the Tactical Operations function.
Lead and deliver ambitious Site Adoption Strategy, ensuring provision of high-quality, energy-efficient charge points.
Responsible for strategic improvements, guidance and leadership to enhance maintenance services, ensuring value for money, excellent customer services, high safety standards, and best practices.
Drive outstanding performance and quality throughout tactical operations services, technology, and delivery functions.
Ensure contractors operate in accordance with the company vision and values to deliver outstanding services.
Implement plans for the effective adoption and installation of charge points in line with agreed budgets and timescales.
Start up and lead the strategic development and operational management of the Tactical Operations Team.
Ensure tactical operations plan supports the Business Plan objectives.
Develop, lead, and deliver operational improvements across maintenance and repairs to ensure KPIs are achieved.
Ensure procurement of goods and services for the tactical operations function is carried out transparently and meets all guidance.
Take responsibility for leadership in statutory compliance, network health, and site adoption.
Provide support for strategic projects as directed by the Chief Network Operations Manager.
Responsible for management frameworks and reporting to ensure oversight of tactical operations areas.
Take responsibility for site adoption governance and processes, ensuring obligations to customers and stakeholders are met.
Be accountable for supporting agreed Installation targets (KPI) and effectiveness of site Adoption.
Lead on commissioning of all installed sockets closely with the delivery team.
Implement processes and procedures for successful completion of tasks by the Tactical operations team.
Collaborate with account management and delivery teams to improve customer satisfaction levels.
Maintain procedures and policies covering operations and planning.
Manage third-party suppliers' services to drive continuous improvement.
Promote a culture of innovation, collaboration, and flexibility.
Ensure quality systems are in place and data is processed per policies.
Support development of partnerships within operations function and wider business.
Ensure performance management and succession planning is in place for the team.
Identify and prioritize staff development and training needs.
Ensure accurate management information is available covering all areas of the Asset Adoption Programme.
Work with Heads of Department to ensure joined up service delivery.
Play a central role in forward planning and strategy development.

Requirements

What you’ll need

Degree qualified or significant experience within the EV sector
Fully qualified electrician would be advantageous
Significant experience of leading and delivering network improvements and site adoption services including third party suppliers, and transition into operational service
Strong project management experience supported with sound general commercial and corporate experience. Prince2, APMP qualifications or working towards this would be advantageous.
Experience and / or in a similar sector (including infrastructure or technology) would be beneficial but not required.
Ability to have the robust/difficult conversations with customer, third party suppliers and stakeholders
Ability to select and manage third-party suppliers for the delivery of major components within projects
Proven capability in leading a team and managing change with a track record in building strong service network.
Guide and mentor junior and mid-level resources and oversee development projects undertaken by them.
Solutions oriented individual, proactive in providing pragmatic advice and innovative services delivery.
Record in developing long term partnerships with internal and external stakeholders.
Experience in understanding budgets and managing costs.
Must be eligible to work in the UK.

Benefits

Comp & perks

Competitive salary
Competitive Pension Scheme - via Royal London
Flexible working hours and hybrid working model
28 days of holidays and generous Family Leave policies
Central London location (Soho)
Lots of opportunities to socialise!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementnetwork improvementssite adoption servicesoperational servicebudget managementstrategic developmentmaintenance servicesprocurementinstallation of charge pointsstatutory compliance

Soft Skills

leadershipcommunicationcollaborationproblem-solvingmentoringcustomer serviceinnovationflexibilityperformance managementchange management

Certifications

degreefully qualified electricianPrince2APMP