Analista de Customer Success Júnior

Connect For People

Analista de Customer Success acompanhando médicos em mentorias do Acelerador Médico, ecossistema brasileiro de crescimento da medicina particular. Foco em retenção, engajamento e experiência ao longo de programas de 12 meses.

Posted 8/6/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success management, focusing on onboarding, client engagement, and retention strategies. Proficient in utilizing CRM tools and maintaining organized client information to enhance the customer experience.

Highest-signal resume keywords

Customer Success ExperienceCRM ProficiencyPacote Office MasteryConsultative ApproachEngagement Metrics Familiarity

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SuccessOnboardingClient RetentionEngagement MonitoringRisk IdentificationProcess ComplianceData OrganizationMentoringEducation SupportMetrics Analysis

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsDisciplineActive Listening

Tools & Technologies

CRM (Monde)Spreadsheets

Industry Keywords

Post-Sale SupportClient EngagementHigh Ticket ClientsPremium AudienceCustomer Success Metrics

About the role

Key responsibilities & impact

Realizar onboarding e acolhimento pós-venda
Acompanhar carteira de médicos durante toda a mentoria
Monitorar participação nas aulas e engajamento nas entregas
Identificar riscos de evasão e atuar preventivamente
Manter contato ativo com alunos com baixa participação
Atualizar e organizar informações em CRM (Monde) e planilhas
Garantir cumprimento de processos internos de CS
Participar de aulas e webinars (inclusive noturnos, quando necessário)
Conduzir reuniões individuais de acompanhamento
Assegurar padrão de experiência alinhado à cultura da empresa

Requirements

What you’ll need

Experiência prévia em Customer Success, atendimento ou pós-venda
Domínio do Pacote Office
Experiência com CRM
Organização e disciplina para gestão de carteira
Boa comunicação verbal e escrita
Disponibilidade para reuniões com câmera aberta
Disponibilidade para acompanhar aulas noturnas (segundas e quintas)
Diferencial: experiência com público premium ou high ticket
Diferencial: vivência em mentoria, educação ou infoproduto
Diferencial: experiência com retenção e acompanhamento de clientes recorrentes
Perfil com postura consultiva
Diferencial: familiaridade com métricas de CS (retenção, churn, engajamento, NPS)

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Connect For People Website LinkedIn All Job Openings 11 - 50 employees Founded 2016 💼 Consulting 📣 Marketing 🎯 Recruiter Consulting
Marketing
Recruitment Connect For People is a Brazil-based HR services hub that connects people and businesses through intelligent recruitment, talent and leadership development, organizational culture management, and employee wellbeing programs. The company offers strategic consulting, business partnering, and mentoring for HR professionals and entrepreneurs, combining technology and expertise to create human-centered, efficient workplaces and drive sustainable business growth. Analista de Customer Success Júnior Job not on LinkedIn 🔥 1 hour ago 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇧🇷🇵🇹 Portuguese Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Realizar onboarding e acolhimento pós-venda
Acompanhar carteira de médicos durante toda a mentoria
Monitorar participação nas aulas e engajamento nas entregas
Identificar riscos de evasão e atuar preventivamente
Manter contato ativo com alunos com baixa participação
Atualizar e organizar informações em CRM (Monde) e planilhas
Garantir cumprimento de processos internos de CS
Participar de aulas e webinars (inclusive noturnos, quando necessário)
Conduzir reuniões individuais de acompanhamento
Assegurar padrão de experiência alinhado à cultura da empresa 🎯 Requirements
Experiência prévia em Customer Success, atendimento ou pós-venda
Domínio do Pacote Office
Experiência com CRM
Organização e disciplina para gestão de carteira
Boa comunicação verbal e escrita
Disponibilidade para reuniões com câmera aberta
Disponibilidade para acompanhar aulas noturnas (segundas e quintas)
Diferencial: experiência com público premium ou high ticket
Diferencial: vivência em mentoria, educação ou infoproduto
Diferencial: experiência com retenção e acompanhamento de clientes recorrentes
Perfil com postura consultiva
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