Account Manager

Connect America

Account Manager responsible for upselling healthcare solutions across Texas and Florida. Ensuring customer satisfaction and managing key accounts in a growth-oriented role.

Posted 5/5/2026full-timeRemote • Florida, Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Drive growth by upselling products and services, expanding usage, and increasing overall referral volume within assigned markets
Maintain strong customer relationships, serving as an escalation point for key accounts and ensuring a high level of customer satisfaction.
Retain customers by ensuring high customer satisfaction and clear ROI
Facilitate strategic meetings with director-level or higher customer stakeholders.
Own and maintain strategic Action Plans for all key accounts.
Participate in relevant industry conferences and local market events.
Maintain accurate and complete Salesforce documentation and comply with all operational processes.
Collaborate across departments and contribute to coaching, development, and team culture.
Engage in cross-functional initiatives and receive positive customer/internal feedback.
Collect feedback on deals and communicate issues or concerns in solution-orientated approach.
Utilize deal reviews process and close plans to improve win rates and accelerate deals

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
Minimum 2+ years of sales experience in healthcare, selling clinical or technology solutions to providers
Subject matter expertise on products and market trends
Superior communication, written, oral, phone, webinar, presentation, and interpersonal skills
Strong analytical skills, with the ability to measure and report on and create narratives around ROI
Effective collaborator with experience working with senior leaders to recommend, plan, and execute organizational initiatives
Ability to travel minimum 20%

Benefits

Comp & perks

Maintaining strong customer relationships, serving as an escalation point for key accounts and ensuring a high level of customer satisfaction
Retain customers by ensuring high customer satisfaction and clear ROI
Facilitate strategic meetings with director-level or higher customer stakeholders.
Own and maintain strategic Action Plans for all key accounts.
Participate in relevant industry conferences and local market events.
Maintain accurate and complete Salesforce documentation and comply with all operational processes.
Collaborate across departments and contribute to coaching, development, and team culture.
Engage in cross-functional initiatives and receive positive customer/internal feedback.
Collect feedback on deals and communicate issues or concerns in solution-orientated approach.
Utilize deal reviews process and close plans to improve win rates and accelerate deals

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

sales experiencecustomer relationship managementSalesforce documentationanalytical skillsROI measurementstrategic planningdeal reviewssolution-oriented approach

Soft Skills

communication skillsinterpersonal skillscollaborationcoachingdevelopmentteam culturepresentation skillswritten skillsoral skills

Certifications

Bachelor’s degree