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Senior Customer Experience Coordinator
CONMED CorporationSenior Customer Experience Coordinator providing world-class customer service and transactional support. Mentoring team members and processing incoming product orders in a remote environment.
Tech Stack
Tools & technologiesERPOracle
About the role
Key responsibilities & impact- Process customer orders/changes/returns in accordance with CONMED policies.
- Participate in broad and varied assignments to ensure customers receive the best sales service possible through processing orders, preparing correspondence, coordinate activities with other departments in accordance with company policies and procedures.
- Rectify product or service problems by clarifying customer complaints and following up to ensure proper resolution.
- Respond to customer and internal partners by providing accurate, valid, and complete information.
- Identify and resolve complex assignments requiring considerable judgement to further the team’s initiatives.
- Serve as the SME for the Customer Experience team.
- Other duties as determined by Management
Requirements
What you’ll need- High school diploma or Equivalency
- 1-2 years in a customer service environment, with experience in Oracle or similar ERP systems highly preferred.
- Strong computer skills
- Strong interpersonal skills & ability to effectively communicate with customers
- Ability to actively listen and problem solve for timely resolution.
- Ability to manage multiple tasks
- Exceptional organizational skills
Benefits
Comp & perks- Competitive compensation
- Excellent healthcare including medical, dental, vision and prescription coverage
- Short & long term disability plus life insurance -- cost paid fully by CONMED
- Retirement Savings Plan (401K) -- CONMED matches your contributions dollar for dollar, with the potential for up to 7% per pay period
- Employee Stock Purchase Plan -- allows stock purchases at discounted price
- Tuition assistance for undergraduate and graduate level courses
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer order processingproblem resolutionorder managementcustomer service
Soft Skills
interpersonal skillscommunication skillsactive listeningproblem solvingorganizational skillsjudgmentmultitasking
Certifications
high school diplomaequivalency