Associate Customer Success Manager, French/German

Conga

Customer Success Manager managing global customers to enhance their revenue operations using Conga solutions. Engaging in analysis, planning, and advocacy for customer success.

Posted 5/21/2026full-timeRemote • 🇬🇧 United KingdomJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Manage a book of global, complex customers who have invested in Conga to power their revenue operations.
Perform detailed adoption analysis and engage customers in joint planning to increase adoption.
Lead value realization activities like customer stakeholder alignment and roadmap reviews.
Drive customer advocacy by ensuring technical issues are resolved quickly and efficiently.
Facilitate, coach, consult and ask questions to understand customers’ needs.

Requirements

What you’ll need

Languages: Native/C2 level English AND native/C2 level French OR German
Education: Bachelor’s degree or equivalent hands‑on experience.
Experience: 2-4 years in a customer‑facing role (Customer Success, Sales, SDR/BDR, or Technical Support) working with a range of European customers.
Consultative mindset: Builds trust and credibility by actively listening, understanding needs, and tailoring solutions for a wide range of stakeholders.
Proactive collaborator: A self‑starter who takes initiative while working effectively with others to achieve shared goals.
Communication & delivery: Strong written, verbal, presentation, and project management skills to influence, align, and execute.
Technical proficiency: Confident using Salesforce and Microsoft tools (Outlook, Word, Excel, PowerPoint) to manage work efficiently.
High‑growth adaptability: Thrives in fast‑paced environments, juggling multiple priorities with a structured, data‑driven approach.
Customer retention focus: Proven track record of strengthening relationships and driving long‑term customer retention.
Cross‑functional collaboration: Effectively aligns cross‑functional teams to deliver strong customer outcomes.
Data Driven: use data‑driven insights to identify growth opportunities and accelerate value realization across accounts.

Benefits

Comp & perks

We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume’s formatting remains intact, making it easier for our recruiters to review your application promptly.
If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines.

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Hard Skills & Tools

customer successsalestechnical supportadoption analysisvalue realizationstakeholder alignmentproject managementdata-driven insightscustomer retention

Soft Skills

consultative mindsetproactive collaborationstrong communicationactive listeningtrust buildingadaptabilityinitiativeinfluencingtailoring solutions