Director, Renewal Management

Conga

Director leading global renewals organization at Conga, ensuring revenue growth and excellent customer experience. Collaborating across teams to improve operational efficiencies and predictability in renewals.

Posted 5/9/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

The Director of Renewals leads the global renewals organization responsible for driving customer retention, recurring revenue growth, and a seamless renewal experience for customers across all segments.
This role owns the end-to-end renewal lifecycle, leads a globally distributed team, and partners cross-functionally to ensure operational excellence, forecast accuracy, and customer value realization.
Define and execute a global renewals strategy aligned to company retention, revenue, and customer experience goals for the customer base below $100,000 ACV.
Build scalable renewal processes that improve efficiency, predictability, and renewal velocity while reducing churn risk.
Lead quarterly planning, renewal calendar execution, and long-term strategic initiatives.
Drive price increases, multi-year strategies, expansion identification, and churn mitigation.
Ensure adherence to pricing, contract, and approval policies.
Champion a customer-first renewal experience.
Deliver accurate renewal forecasts and executive-level reporting.

Requirements

What you’ll need

7–9 years of relevant SaaS experience in Renewals, Customer Success, Revenue Operations, or Account Management.
2–4 years of people leadership experience, with a strong preference for managing fully offshore or globally distributed teams.
Proven experience leading high-volume, transactional renewal operations in a SaaS or subscription-based business.
Strong operational excellence and process design skills.
Ability to manage and forecast large renewal portfolios with high accuracy.
Experience with auto-renewal programs and contract-driven renewal models.
Excellent cross-functional communication skills.
Strong analytical and systems mindset.
Comfort working in a fast-moving, metrics-driven environment.
Experience driving technology-enabled improvements (automation, AI-assisted workflows, CRM hygiene, queue management tools).

Benefits

Comp & perks

Health insurance
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaSrenewal operationscustomer successrevenue operationsaccount managementprocess designforecastingcontract managementauto-renewal programsmetrics-driven environment

Soft Skills

people leadershipcross-functional communicationanalytical mindsetoperational excellencecustomer-first approachstrategic planningchurn mitigationteam managementefficiency improvementcustomer value realization