Confluent

Full-stack Engineer

• Build mission-critical backend services that deliver value to our customers. You will play a crucial role in architecting, designing, developing and operationalizing high performance, scalable, reliable and resilient services
• Design, develop, and maintain Kafka Connect connectors for integrating with databases and data warehouses (e.g., PostgreSQL, MySQL, Snowflake).
• Troubleshoot and debug technical issues inside a deep and complex technical stack that includes microservices, containers, and virtualization
• Ensure operational readiness of the services and meet the availability and performance SLA commitments to our customers
• A strategic engineer who constantly thinks of process and operational improvements

Staff Software Engineer

Product Operations

• Unify Our Core Rhythms: Centralize ownership of mission-critical processes (like New Product Introduction and the Product Development Lifecycle) to ensure they are driven by a strong Product Strategy.
• Bridge Strategy to Action: Close the gap between leadership vision and team execution, ensuring that strategic decisions are seamlessly translated into adopted, working processes across the entire organization.
• Elevate Our Planning: Transform our planning cycles from events we react to into deliberate, impactful drivers that position the Product organization for success.
• Design the Product Operating System: Treat the Product Development Lifecycle (e.g., PRFAQ, PRD, NPI) as a product. Continuously iterate based on PM feedback to eliminate friction and maximize velocity.
• Drive Strategic Alignment: Act as Chief of Staff to the CPO, translating strategic intent into clear execution. Lead the coordination and preparation for major company ceremonies (QBRs, All-Hands).
• Own the Narrative & Standards: Develop high-impact executive communications and presentations for the CPO. Define and enforce the "Gold Standard" for product artifacts and team rituals.
• Master Change Management: Design and lead the rollout of all new processes, ensuring PMs understand the *why* and have a seamless adoption experience.
• Centralize Data & Tools: Establish a Single Source of Truth for product analytics. Strategically manage and optimize the core Product tech stack (Jira, Mixpanel, etc.) to enable workflows.
• Lead and Mentor: The Product Operations team, shifting the focus from reactive execution to proactive, visionary system design.

Director, Product Operations

Account Executive

• Responsible for driving revenue growth in our large, complex, and highly visible accounts.
• Proactively prospect, identify, qualify, develop, and close a sales pipeline while continuing to grow consumption in current customer accounts.
• Leading, driving, and executing a strategic complex sales cycle with responsibility for demonstrating the value of Confluent at C-Level.
• Become an in-depth expert/SME of Confluent offerings, product suites, and competitive landscape.
• Develop a deep understanding of your customers, their strategies, and business goals to become a trusted advisor.
• Work closely with our partner ecosystem teams to sell to or through the ecosystem.
• Align closely with our Solutions Engineering team on technical wins, Professional Services to deliver world-class customer experience, and Customer Success Management to identify and close expansion opportunities and renewals.

Enterprise Account Executive, Digital Native, Emerging Markets

• Responsible for driving revenue growth in our large, complex, and highly visible Public Sector accounts.
• Proactively prospect, identify, qualify, develop, and close a sales pipeline while continuing to grow consumption in current customer accounts.
• Leading, driving, and executing a strategic complex sales cycle with responsibility for demonstrating the value of Confluent at C-Level.
• Become an in-depth expert/SME of Confluent offerings, product suites, and competitive landscape.
• Develop a deep understanding of your customers, their strategies, and business goals to become a trusted advisor.
• Work closely with our partner ecosystem teams to sell to or through the ecosystem.
• Align closely with our Solutions Engineering team on technical wins, Professional Services to deliver world-class customer experience, and Customer Success Management to identify and close expansion opportunities and renewals.

Account Executive – Public Sector

Sales Development Rep

• Proactively prospect into DISA, 4th Estate, Army and COCOM federal accounts to generate net-new pipeline and expand opportunities within existing customers.
• Identify, qualify, and advance early- and mid-stage opportunities using a value-driven, consumption-oriented sales approach.
• Partner closely with Enterprise Account Executives to support complex sales cycles by multi-threading accounts and engaging technical and mission stakeholders.
• Develop a strong understanding of Confluent’s platform, use cases, and competitive landscape to effectively position value in initial customer conversations.
• Engage technical buyers, program managers, and mission owners to uncover data challenges related to real-time processing, hybrid environments, and modernization initiatives.
• Support account strategy development by mapping stakeholders, tracking initiatives, and maintaining accurate pipeline data in Salesforce.
• Collaborate with Solutions Engineering to coordinate technical discovery, demos, and proof-of-value motions for qualified opportunities.
• Work with partner ecosystem teams to identify co-sell opportunities and accelerate pipeline creation.
• Maintain disciplined forecasting and pipeline hygiene to ensure smooth handoff to AEs and predictable revenue outcomes.

Sales Development Representative, Federal

Account Executive, Digital Native, Emerging Markets

DevOps Engineer

• Understand and participate in the changing FedRAMP space by quickly ramping up with the 20x controls and building upon these to maintain federal compliance
• Own and champion high operational standards of Confluent Cloud systems leveraged by federal agencies
• Deploy production changes to Confluent Cloud systems and infrastructure through established change management processes
• Assist with process improvements and adoption of change management
• Own monitoring and incident handling of complex distributed systems, engaging engineering teams when needed through an escort model system.
• Act as a core member of Confluent's Business Continuity Plan and Disaster Recovery team with efforts across 3 large verticals
• Innovate and design solutions to reduce toil, bolster operational maturity, and make day-to-day worklife easier.
• Participate in a 24/7 on-call rotation to maintain the integrity of Confluent Cloud for Government systems

FedRAMP Site Reliability Engineer

Technical Writer

• Work cross-functionally with Engineering, Product, Support, and more to create best-of-breed documentation that ensures customer success.
• Produce documentation with unified examples, consistent style, and jaw-dropping quality.
• Create documentation in an SEO-friendly, LLM-optimized, searchable, browsable, and automated way.

Senior Technical Writer

Marketing

• Own the Field Marketing plan for the CEMEA region aligned to sales priorities, pipeline and revenue goals.
• Support a cross-functional team consisting of sales leaders, account executives, sales development reps, and partner development managers.
• Act as a trusted, strategic partner to sales leadership, understanding the region’s goals and needs.
• Be hyper-focused on flawless execution of field marketing plans, delivering a superior end-user experience.
• Be financially literate and be able to drive actionable insights from data to always optimise return on investment of marketing spend.
• Work closely with business development and partner marketing to develop and execute joint partner programs aligned to regional marketing strategy and plan.
• Collaborate with marketing stakeholders to identify the most relevant marketing messages, use cases, assets, channels, and calls to action for personas and account segments in the EMEA regions.
• Work closely with global campaigns to leverage a consistent campaign strategy, messaging and assets in regional field marketing programs.
• Align and collaborate with sales enablement and SDR teams to increase program adoption and ensure SLAs for lead follow up are met.
• Responsible for reporting to accurately measure business impact on pipeline/bookings (sourced/influenced), database growth and account/persona engagement.
• Review, analyse, and communicate regional performance using a data-driven approach.
• Manage regional budgets, pipeline targets and reporting.
• Ability to travel up to 20% within northern EMEA (based on need).

Senior Field Marketing Manager – CEMEA

Systems Engineer

• Design and build custom solutions within the Zendesk platform
• Develop custom Zendesk apps using the Zendesk Apps Framework using technologies such as React, TypeScript, or Zendesk Garden to deliver a highly optimized user experience within both the internal support application and the external customer support portal.
• Utilize APIs to integrate Zendesk with other applications
• Maintain the Software Development Lifecycle (SDLC) for support tools, including implementing Git-based version control, pull request workflows, and CI/CD pipelines for deploying changes to Zendesk.
• Manage the cloud infrastructure on Google Cloud Platform (GCP) necessary to host custom applications and middleware.
• Ensure all custom code strictly adheres to security best practices, including OAuth, JWT handling, and PII protection.
• Document customizations, configurations, and integrations for knowledge sharing. Create technical documentation for Zendesk solutions.
• Collaborate with business stakeholders in support to identify business process optimizations

Customer Support Systems Engineer – Zendesk

• Design and implement scalable, high-performance backend services using Golang
• Architect and develop microservices and APIs that support mission-critical applications
• Collaborate with Product Managers, UI engineers, and other backend engineers to deliver reliable, end-to-end features
• Design and deliver applications using Golang, PostgreSQL, Kafka, and related technologies
• Ensure application security, reliability, observability, and compliance with best practices
• Optimize services for performance, scalability, and fault tolerance
• Participate in code reviews, design discussions, and architectural decisions
• Mentor junior engineers and contribute to a culture of technical excellence and continuous improvement

Senior Software Engineer

Technical Customer Success

• Be part of the evolution and transformation of the global CSG go-to-market strategy and own the regional implementation in EMEA when it comes to the CSTA team.
• Shape the vision, OKRs and action plan for the CSTA team, monitor the execution and anticipate and mitigate risks, and be a source of motivation and inspiration for the organization.
• Coach the CSTA managers to set clear goals and expectations for their teams and regions and to manage performance and achievement of goals.
• Partner up Actively with the Sales and the rest of the CSG leadership on maximizing the coverage, business value and customer success of EMEA’s territory.
• Act as a trusted advisor for customers, being a point of contact for critical escalations and risks.

Director, Customer Success Engineering

Support Engineer

• Working with customers to resolve a wide range of issues with their Confluent deployments
• Contributing to process development - we’re a small team, so we’re looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture
• Communicating with our core engineering team to provide real-time product feedback from the field
• Improving product documentation and authoring knowledge base articles
• Creating and reviewing product demos and internal tooling
• Working closely with the team behind Apache Kafka!
• Diving deep into Apache Flink to support its growth and adoption within the ecosystem

Technical Support Engineer – Data Streaming, Governance

AI Engineer

• Design for Action: Build AI integrations that do more than just summarize text. Design systems that can securely read from and write back to our core platforms (e.g., updating a record in Salesforce or drafting a response in Zendesk).
• Secure Data Flow: Architect the integration layer between external LLM providers (Google, Anthropic, OpenAI) and internal data. Ensure all data retrieval is governed by strict permissions so users are only able to access data they are authorized to see.
• Scalability: Design a model-agnostic inference layer that allows us to switch between models based on performance and cost requirements.
• Backend Engineering: Write production-ready code using modern agent frameworks (ADK, LangChain). This is a technical role that requires coding.
• Retrieval Augmented Generation (RAG): Implement robust RAG pipelines to ground AI responses in company data. This includes managing vector databases and optimizing search strategies (hybrid search, reranking) to ensure accuracy.
• Deployment: Set up the CI/CD pipelines and infrastructure required to deploy and maintain these services in a cloud environment.
• Evaluation: Move beyond "eye-balling" results. Implement automated testing frameworks to measure response accuracy, latency, and costs before deploying changes.
• Data Privacy: Ensure strict handling of PII and adherence to enterprise security standards. You will be the gatekeeper for how sensitive data is exposed to LLMs.
• Requirements Gathering: Partner with leaders in Sales, Marketing, and Support to identify high-impact automation opportunities. Translate business needs into technical specifications.

AI Architect

Operations

• Own PLG Strategy and Planning
• Lead inputs into annual and quarterly planning, including target setting, scenario analysis, and operating tradeoffs.
• Partner with senior PLG leadership to drive prioritization, investment decisions, and alignment across initiatives.
• Drive Executive Decision Support and Communications
• Own preparation for PLG executive reviews and retrospectives, including synthesis of insights, storyline development, and rigorous, executive-ready slide materials.
• Translate complex analysis into clear, decision-oriented narratives that inform leadership direction and resource allocation.
• Act as a thought partner to senior stakeholders, shaping both problem framing and solution direction.
• Inform Product and GTM Strategy
• Partner closely with Product to inform roadmap priorities based on growth insights, customer behavior, and activation patterns.
• Work with Marketing and Sales to shape go-to-market strategy, campaign focus, and execution plans that support PLG objectives.
• Lead Funnel Performance and Growth Diagnostics
• Diagnose end-to-end performance across acquisition and activation funnels, identifying root causes and sizing opportunities for improvement.
• Orchestrate Cross-Functional Execution
• Drive progress across Product, Engineering, Marketing, and Sales by managing dependencies, sequencing, and timelines.