Director, IT

Confluent

Director of IT leading the IT organization and employee technology experience at Confluent. Overseeing Helpdesk, endpoint engineering, and corporate cloud infrastructure management.

Posted 5/28/2026full-timeRemote • 🇺🇸 United StatesLead💰 $221,700 - $266,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformJamf

About the role

Key responsibilities & impact

Lead and develop the IT organization across Helpdesk, endpoint engineering (laptops, AV, conference rooms), enterprise identity (SSO, MFA, lifecycle), core productivity platforms (Google Workspace, Slack, Zoom, and adjacent SaaS), corporate networking (Meraki), and corporate cloud infrastructure (GCP, AWS, Azure)
Own the employee technology experience end-to-end — setting and measuring service levels, response times, and CSAT, and using that data to drive continuous improvement
Modernize and automate the IT operating model — reducing manual ticket work through self-service, identity-driven access workflows, AI-assisted support, and policy-as-code for endpoint and network management
Partner closely with Security, People, Finance, Engineering, and Workplace teams to deliver onboarding, offboarding, access governance, and compliance commitments (SOX, SOC 2) without friction to employees
Manage vendor relationships, budget, and capacity planning across the IT portfolio — making clear build/buy/partner decisions and holding partners accountable to outcomes
Lead the team through growth and change — evolving the operating model, technology footprint, and team structure as the business scales and matures

Requirements

What you’ll need

10+ years of IT or corporate infrastructure experience, including 5+ years leading teams that span Helpdesk, endpoint, identity, and networking functions
Strong technical depth across the modern IT stack — Okta for identity, Jamf and Intune for endpoint management, Google Workspace, Zoom and modern AV, and enterprise networking (Wi-Fi, SD-WAN, ZTNA)
Demonstrated customer-focused mindset — measurable track record of improving employee experience, ticket resolution, and self-service adoption
Proven problem solver who can move fluidly between hands-on technical troubleshooting, root-cause analysis, and structured program leadership
Experience operating in a security- and compliance-conscious environment, partnering with Security and GRC on identity governance, endpoint posture, and audit readiness
Comfortable leading through ambiguity and change — energized rather than slowed by organizational evolution, shifting priorities, or integrating new ways of working

Benefits

Comp & perks

Offers Equity
Offers Bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

endpoint engineeringenterprise identityservice level measurementself-service workflowsAI-assisted supportidentity-driven accessroot-cause analysisprogram leadershipticket resolutioncompliance readiness

Soft Skills

customer-focused mindsetproblem solvingleadershipadaptabilitycollaborationcommunicationorganizational evolutionchange managementstrategic decision makingcontinuous improvement