Backend Engineer

• Act as a trusted technical advisor and advocate to work with customers to ensure success, retention & expansion by providing technical guidance and best practices for the Confluent product suite
• Partner with Customer Solutions, Sales, Product Management and Engineering to accelerate time to value, maximize product consumption and achieve customer business objectives
• Advise customers on architectures, including patterns & strategies for operating and maturing their Confluent subscription
• Support customers through technical lifecycle activities such as architecture planning, cluster & security design, monitoring & automation; review & provide guidance on upgrade or migration plans, platform & application hardening ideas and high availability design
• Guide customers on advanced technical topics (e.g. data mesh, stream processing, utilization optimization & performance tuning)
• Develop and present periodic customer reviews, including analysis of technical health and operational performance, to Confluent senior management
• Document and transfer knowledge to customers and internal teams to advance customer self-sufficiency and assist Technical Support Engineers and Professional Services
• Influence the product roadmap using knowledge of customer environments and use cases
• Troubleshoot customer issues alongside Technical Support Engineers and Core Engineering when necessary

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