Distributed Systems Software Engineer
Confluent
ApacheAWSAzureCloudDistributed SystemsGoGoogle Cloud PlatformJavaJavaScriptKafkaMicroservicesPython+1 more
Senior Customer Success Technical Architect, French Speaker
Confluent
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $181,800 - $213,700 per year
Job Level
Senior
Tech Stack
ApacheAWSAzureCassandraCloudDistributed SystemsGoGoogle Cloud PlatformHadoopJavaKafkaLinuxPythonReactSpark
About the role
- Act as a trusted technical advisor and advocate to work with customers to ensure success, retention & expansion by providing technical guidance and best practices for the Confluent product suite
- Partner with Customer Solutions, Sales, Product Management and Engineering to accelerate time to value, maximize product consumption and achieve customer business objectives
- Advise customers on architectures, including patterns & strategies for operating and maturing their Confluent subscription
- Support customers through technical lifecycle activities such as architecture planning, cluster & security design, monitoring & automation; review & provide guidance on upgrade or migration plans, platform & application hardening ideas and high availability design
- Guide customers on advanced technical topics (e.g. data mesh, stream processing, utilization optimization & performance tuning)
- Develop and present periodic customer reviews, including analysis of technical health and operational performance, to Confluent senior management
- Document and transfer knowledge to customers and internal teams to advance customer self-sufficiency and assist Technical Support Engineers and Professional Services
- Influence the product roadmap using knowledge of customer environments and use cases
- Troubleshoot customer issues alongside Technical Support Engineers and Core Engineering when necessary
Requirements
- Bachelor's degree in computer science or engineering, mathematics, or equivalent degree or experience
- Demonstrated success in a technical Field role for a product / SaaS company with enterprise customers
- Passion for working on complex technical problems, with a strong understanding of modern infrastructure and streaming technologies; self-starter who loves a fast-paced environment
- Excellent interpersonal & communication skills and an ability to concisely explain tricky issues and complex solutions to a variety of personas
- Demonstrated ability to manage multiple customers at a time while paying strict attention to detail and delivering results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention
- Collaborative spirit, outstanding consulting & relationship management skills and ability to rapidly switch context
- Hands on knowledge of one or more key cloud vendors (AWS, GCP and Azure)
- Solid understanding of cloud networking and security technologies (e.g. VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.)
- Experience prototyping and analyzing code for client solutions in multiple languages (e.g. Java, Python, Go, etc.)
- Experience with Java Virtual Machine (JVM) tuning and troubleshooting
- Experience with operating Linux, you know how to configure, tune and troubleshoot both RedHat & Debian based distributions
- Ability to learn new technologies quickly, as well as a strong interest in doing so!
- Flexibility to travel up to 20% of the time
- Must be Fluent in French
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