Sales Operations Manager – Professional Services
Confluent
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $150,600 - $177,000 per year
About the role
- Partner with the AMER PS Sales leadership team on the Implementation of our Operational framework, including leading key operational and governance cadences for the organization.
- Support strategy development in partnership with CSG and AMER PS&E leadership, including resourcing and capacity planning, process development, and partner scaling opportunities.
- Develop and refine standard delivery processes to ensure global consistency in execution
- Track and report on team KPIs and success metrics.
- Support multiple PS sales leaders from pipeline creation through project delivery, including Weekly, Monthly and Quarterly Business Reviews.
- Lead projects and initiatives focused on improving productivity and simplifying processes throughout the AMER PS organization.
- Collaborate with stakeholders to drive execution of partner delivery efforts across a portfolio of Professional Services engagements.
- Develop productive and trusting relationships with leaders and other internal stakeholders
- Support the CSG AMER team in other operational tasks as needed.
Requirements
- 4-5+ years of experience in operations, project management, or a related field.
- Strong organizational and time management skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Experience with Salesforce, Gainsight, or similar business systems is a plus.
- Familiarity with Confluent's products and services is a plus.
Benefits
- Offers Equity 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operationsproject managementcapacity planningprocess developmentKPI trackingbusiness reviews
Soft Skills
organizational skillstime managementcommunication skillsinterpersonal skillsteam collaborationrelationship building