Confluent

Strategic Customer Success Manager

Confluent

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇪🇸 Spain

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Job Level

Mid-LevelSenior

Tech Stack

CloudTableau

About the role

  • Own the ultimate success of our Enterprise customers in your territory, ensuring they realise the full value of the Confluent platform.
  • Own the consumption planning, use case mapping, IP adoption, and business value realisation of your customers.
  • Actively contribute to the Account Strategy set by the Account Director and Account Team you’ll be a part of aligned to the set business goals and objectives.
  • Meet/exceed quarterly renewal targets by proactively managing your customer portfolio and ensuring on-time customer retention.
  • Identify and collaborate with the sales team regarding expansion, up-sell, and additional service/support opportunities within accounts.
  • Coordinate the engagement of other Confluent resources (e.g. Customer Operations, Sales, etc.) to ensure ongoing customer success.
  • Promote the use of Confluent features and technology, communicating ROI throughout the customer lifecycle to stakeholders of all levels.
  • Maintain relationships with key users and decision makers at assigned customers, keeping them connected to value being added by our products.
  • Champion and advocate for Enterprise customer requirements within Confluent.
  • Proactively identify issues/risks and escalate internally for prompt resolution.
  • Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.

Requirements

  • You have experience in a Customer Success capacity with a track record of increasing customer satisfaction, adoption, and retention.
  • Comfortable working with Enterprise organisations.
  • You are data-driven in your decisions and assume full ownership and accountability for your work.
  • You are a team player who can navigate complex stakeholder dynamics and ensure that the optimal business outcomes are achieved through the engaged resources.
  • You are a great and thoughtful communicator and listener.
  • Salesforce and Tableau user fluency.
  • You'll have the ability to articulate, educate and advise the business value to businesses of all sizes.
  • You have prior experience with large strategic customers and have previously successfully managed a book of business of 5-6 customers of a combined $10M ARR or more.
  • You have prior experience with data streaming or cloud software technologies.
Benefits
  • Belonging isn’t a perk here. It’s the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives.
  • We make space for everyone to lead, grow, and challenge what’s possible.
  • We’re proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer Successdata-driven decision makingcustomer satisfactioncustomer adoptioncustomer retentiondata streaming technologiescloud software technologiesaccount managementbusiness value realizationuse case mapping
Soft skills
ownershipaccountabilityteam playercommunicationlisteningstakeholder managementproblem-solvingadvocacyrelationship managementcontinuous improvement