Product Support Technician, Tier 1 Support
The Home Depot
CitrixCloudDNSSMTP
Technical Support Engineer, Kafka
Confluent
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $106,200 - $124,700 per year
Job Level
Mid-LevelSenior
Tech Stack
AnsibleApacheAWSCloudKafkaKubernetesLinuxReactTerraformUnix
About the role
- Confluent’s platform streams data in near real-time so companies can react faster and build smarter.
- Act as the crucial link between client services and engineering to drive customer success and resolve critical business issues.
- Work directly with customers to identify, diagnose, reproduce, and resolve a wide range of issues with Confluent deployments (Confluent Platform and Confluent Cloud).
- Provide expertise in software development and operations and leverage deep knowledge of Apache Kafka and complementary services.
- Contribute to process development, provide real-time product feedback to core engineering, and improve product documentation by authoring knowledge base articles and runbooks.
- Continuously enhance personal and team knowledge of Apache Kafka and associated products.
Requirements
- Prior experience as a Technical Support Engineer, Site Reliability Engineer (SRE), or DevOps specialist, with a focus on platform and cloud infrastructure.
- Knowledge of and troubleshooting experience with cloud networking on at least one cloud provider (e.g., AWS: VPC, PrivateLink, Security Groups, NACLs, Route 53).
- Knowledge of SSL/TLS and hands on troubleshooting experience.
- Knowledge of various authentication techniques (basic, token, OAuth, SSO).
- Knowledge of Authorization concepts (ACLs and RBAC).
- Proven experience troubleshooting applications in Linux/Unix environments and familiarity with command-line tools.
- A strong understanding of the Kafka protocol or a willingness to become an expert in Apache Kafka.
- Experience diagnosing, reproducing, and resolving customer issues.
- Desire to make customers successful through direct interaction.
- Hands-on experience with Kubernetes management or application deployment on K8s, or experience with Ansible, Terraform, or other Infrastructure as Code (IaC) tools.
