Confluent

Technical Support Engineer, Kafka

Confluent

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $106,200 - $124,700 per year

Job Level

Mid-LevelSenior

Tech Stack

AnsibleApacheAWSCloudKafkaKubernetesLinuxReactTerraformUnix

About the role

  • Confluent’s platform streams data in near real-time so companies can react faster and build smarter.
  • Act as the crucial link between client services and engineering to drive customer success and resolve critical business issues.
  • Work directly with customers to identify, diagnose, reproduce, and resolve a wide range of issues with Confluent deployments (Confluent Platform and Confluent Cloud).
  • Provide expertise in software development and operations and leverage deep knowledge of Apache Kafka and complementary services.
  • Contribute to process development, provide real-time product feedback to core engineering, and improve product documentation by authoring knowledge base articles and runbooks.
  • Continuously enhance personal and team knowledge of Apache Kafka and associated products.

Requirements

  • Prior experience as a Technical Support Engineer, Site Reliability Engineer (SRE), or DevOps specialist, with a focus on platform and cloud infrastructure.
  • Knowledge of and troubleshooting experience with cloud networking on at least one cloud provider (e.g., AWS: VPC, PrivateLink, Security Groups, NACLs, Route 53).
  • Knowledge of SSL/TLS and hands on troubleshooting experience.
  • Knowledge of various authentication techniques (basic, token, OAuth, SSO).
  • Knowledge of Authorization concepts (ACLs and RBAC).
  • Proven experience troubleshooting applications in Linux/Unix environments and familiarity with command-line tools.
  • A strong understanding of the Kafka protocol or a willingness to become an expert in Apache Kafka.
  • Experience diagnosing, reproducing, and resolving customer issues.
  • Desire to make customers successful through direct interaction.
  • Hands-on experience with Kubernetes management or application deployment on K8s, or experience with Ansible, Terraform, or other Infrastructure as Code (IaC) tools.