Confluent

Senior Technical Architect – Customer Success

Confluent

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Job Level

Senior

Tech Stack

ApacheAWSAzureCassandraCloudDistributed SystemsGoGoogle Cloud PlatformHadoopJavaKafkaLinuxPythonReactSpark

About the role

  • Confluent is hiring a Senior Customer Success Technical Architect to act as a trusted technical advisor and advocate for customers.
  • Ensure customer success, retention and expansion by providing technical guidance and best practices for the Confluent product suite.
  • Advise customers on architectures, patterns and strategies for operating and maturing their Confluent subscription.
  • Partner with Sales, Product Management, Engineering and other teams to accelerate time to value and maximize product consumption.
  • Build experience with Kafka, Flink and Confluent IP while working with startups to large enterprises.
  • Support technical lifecycle activities: architecture planning, cluster & security design, monitoring & automation, upgrade/migration guidance, platform hardening and high availability design.
  • Guide customers on advanced topics such as data mesh, stream processing, utilization optimization and performance tuning.
  • Document and transfer knowledge to customers and internal teams; influence product roadmap and collaborate on technical issue resolution.

Requirements

  • Bachelor's degree in computer science or engineering, mathematics, or equivalent degree or experience
  • Demonstrated success in a technical Field role for a product / SaaS company with enterprise customers
  • Passion for working on complex technical problems, with a strong understanding of modern infrastructure and streaming technologies; self-starter who loves a fast-paced environment
  • Excellent interpersonal & communication skills and an ability to concisely explain tricky issues and complex solutions to a variety of personas
  • Demonstrated ability to manage multiple customers at a time while paying strict attention to detail and delivering results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention
  • Collaborative spirit, outstanding consulting & relationship management skills and ability to rapidly switch context
  • Hands on knowledge of one or more key cloud vendors (AWS, GCP and Azure)
  • Solid understanding of cloud networking and security technologies (e.g. VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.)
  • Experience prototyping and analyzing code for client solutions in multiple languages (e.g. Java, Python, Go, etc.)
  • Experience with Java Virtual Machine (JVM) tuning and troubleshooting
  • Experience with operating Linux, you know how to configure, tune and troubleshoot both RedHat & Debian based distributions
  • Ability to learn new technologies quickly, as well as a strong interest in doing so!
  • Confluent Developer or Administrator certifications (advantage)
  • Experience with Apache Kafka & Apache Flink (advantage)
  • Experience building distributed systems or streaming solutions using Kafka alongside Spark, Flink, Hadoop, Cassandra, etc. (advantage)