Manager, Global Compensation – Benefits
Atlan Stormwater
Job Level
Mid-LevelSenior
Tech Stack
ApacheCassandraDistributed SystemsHadoopKafkaReactSpark
About the role
- Manage a team of 6-12 CSTAs who are technical advisors and advocates for multiple customer accounts within one or more Sales territories
- Set clear goals and expectations for your team and manage performance and achievement of goals
- Support career development of direct reports through regular one-on-ones and quarterly check-ins
- Recruit, hire, and onboard new CSTA hires
- Facilitate regular team meetings and contribute to improving customer and employee experience programs
- Contribute to learning & development programs and ensure technical and soft skills growth
- Work closely with Sales and CSG peers to support new business, renewals, and expansion and monitor key reports and dashboards
- Manage budget and Platinum/Premier forecast, approve/decline pricing exceptions, and assign CSTA accounts
- Attend weekly forecast calls and QBRs and act as escalation point for customer risk situations
- Ensure Sales reps can position value of Platinum and Premier and set correct expectations
Requirements
- Bachelor's and/or Masters degree in business, computer science or engineering, mathematics, or other quantitative field
- Demonstrated success in management within a technical field role for a product / SaaS company with enterprise customers
- Excellent interpersonal & communication skills (both verbal and written) and an ability to liaise and facilitate with key internal and external stakeholders
- Ability to manage stakeholder escalations to mutually agreeable outcomes
- Demonstrated ability to manage multiple customer situations at a time while paying strict attention to detail and delivering results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention
- Collaborative spirit, outstanding consulting & relationship management skills and ability to rapidly switch context
- Exceptional coach and mentor of junior through senior technical talent
- Ability to analyze and build out a plan for your territories for CSTA coverage
- Ability to learn new technical concepts quickly, as well as a strong interest in doing so!
- Experience working in a fast-paced, dynamic, 100% distributed team
