Confluent

CSTA Manager

Confluent

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

Tech Stack

ApacheCassandraDistributed SystemsHadoopKafkaReactSpark

About the role

  • Manage a team of 6-12 CSTAs who are technical advisors and advocates for multiple customer accounts within one or more Sales territories
  • Set clear goals and expectations for your team and manage performance and achievement of goals
  • Support career development of direct reports through regular one-on-ones and quarterly check-ins
  • Recruit, hire, and onboard new CSTA hires
  • Facilitate regular team meetings and contribute to improving customer and employee experience programs
  • Contribute to learning & development programs and ensure technical and soft skills growth
  • Work closely with Sales and CSG peers to support new business, renewals, and expansion and monitor key reports and dashboards
  • Manage budget and Platinum/Premier forecast, approve/decline pricing exceptions, and assign CSTA accounts
  • Attend weekly forecast calls and QBRs and act as escalation point for customer risk situations
  • Ensure Sales reps can position value of Platinum and Premier and set correct expectations

Requirements

  • Bachelor's and/or Masters degree in business, computer science or engineering, mathematics, or other quantitative field
  • Demonstrated success in management within a technical field role for a product / SaaS company with enterprise customers
  • Excellent interpersonal & communication skills (both verbal and written) and an ability to liaise and facilitate with key internal and external stakeholders
  • Ability to manage stakeholder escalations to mutually agreeable outcomes
  • Demonstrated ability to manage multiple customer situations at a time while paying strict attention to detail and delivering results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention
  • Collaborative spirit, outstanding consulting & relationship management skills and ability to rapidly switch context
  • Exceptional coach and mentor of junior through senior technical talent
  • Ability to analyze and build out a plan for your territories for CSTA coverage
  • Ability to learn new technical concepts quickly, as well as a strong interest in doing so!
  • Experience working in a fast-paced, dynamic, 100% distributed team