Confluence

AI Transformation Lead

Confluence

full-time

Posted on:

Location Type: Hybrid

Location: Boston • Massachusetts • Pennsylvania • United States

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Job Level

Senior

Tech Stack

PMP

About the role

  • The AI Transformation Lead is responsible for driving the delivery and adoption of the organization’s AI agenda, focusing on where it can make a genuine commercial and operational difference
  • Working closely with senior leaders across Client Experience, Sales, Finance, HR, Legal and Operations, the role is about identifying the opportunities that matter most and seeing them through from early pilots into everyday use
  • This is a hands‑on role with high visibility across the business, sitting between business teams, technology and risk
  • Success is measured through revenue impact, efficiency improvements and lasting behaviour change, with the right governance and operating discipline in place to ensure AI can be scaled safely and responsibly.

Requirements

  • 8+ years’ experience in transformation, change leadership, consulting, or digital enablement roles, ideally within B2B SaaS, FinTech, or regulated services environments
  • A practical understanding of GenAI, copilots, automation, and workflow redesign from a business and operating‑model perspective (you don’t need to be an engineer)
  • Proven experience identifying high‑value AI use cases, taking them from pilot through to scaled, embedded adoption
  • A track record of linking technology adoption to revenue activation, delivery efficiency, or decision‑making improvement
  • Advanced capability in driving adoption and behaviour change, including communications, training, coaching, and impact measurement
  • Confidence working across Sales, Client Experience, Finance, HR, Legal, Risk, and Technology, and translating between technical and non‑technical stakeholders
  • Experience establishing AI guardrails, usage policies, and risk controls in partnership with Legal, InfoSec, and Compliance
  • The ability to influence senior leaders, navigate competing priorities, and build trust across distributed teams
  • A bachelor’s degree in business, transformation, information systems, behavioural science, or a related field is required; a master’s or MBA is preferred
  • Certifications such as Prosci, Scrum, PMP, or equivalent are beneficial.
Benefits
  • A visible, business‑critical mandate to shape how AI is operationalised across core revenue‑generating and client‑facing functions
  • The opportunity to work directly with senior business leaders on initiatives that materially affect growth, efficiency, and decision‑making
  • Ownership end‑to‑end — from defining the AI roadmap and prioritising use cases, through to delivery, adoption, and measurement
  • The chance to build AI capability that is scalable, governed, and trusted, rather than experimental or siloed
  • A role that builds long‑term career capital as an enterprise AI and transformation leader
  • A collaborative, cross‑functional environment where outcomes matter more than hierarchy
  • Competitive compensation and benefits aligned to senior leadership impact
  • Generous Time Off packages including additional half days with each public holiday in your location
  • Global Career Development opportunities
  • Social Events
  • Referral Bonus scheme - Upto $3,000 per successful referral
  • Plus many more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI transformationGenAIautomationworkflow redesigntechnology adoptionrevenue activationdelivery efficiencyimpact measurementbehaviour change
Soft Skills
change leadershipinfluencecommunicationtrainingcoachingtrust buildingstakeholder managementnavigating priorities
Certifications
ProsciScrumPMP