Confidencial.io

IT Support

• Manage the operation, maintenance, updates and continuous improvement of the company’s ERP systems, ensuring availability, data integrity and adherence to business processes
• Lead migration, implementation, integration and system replacement projects, from initial assessment through go‑live, stabilization and post‑implementation support
• Work closely with business areas to map processes, identify needs, propose improvements and ensure technology solutions support productivity and decision‑making
• Coordinate vendors, consultancies and technology partners, monitoring deliverables, contracts, timelines, costs, technical quality and service levels
• Drive integration projects between legacy systems, ERP, databases, corporate platforms and other applications used by the organization
• Manage a multidisciplinary IT team, including systems, support, infrastructure, information security and/or external partners, providing technical direction and team development
• Ensure governance, security, documentation, access controls, configurations and compliance for the systems under your responsibility
• Plan and monitor schedules, budgets, risks, KPIs and contingency plans related to ERP projects and system migrations
• Support senior leadership with information, metrics and recommendations for decisions related to systems architecture, technology investments and digital transformation

IT Manager